New

Service Analyst - I

Ampcus, Inc
United States, New Jersey, Jersey City
Oct 10, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Service Analyst - I Location: Jersey City, NJ (Hybrid) Job Summary: The Service Analyst I will support Institutional Annuities operations by ensuring accuracy, compliance, and timely execution of service tasks. This role is ideal for individuals who are organized, detail-oriented, and comfortable working independently in a fast-paced environment. No prior experience is required - training and coaching will be provided. Key Responsibilities: Sort and organize incoming mail, faxes, emails, and OneDrive files; assign to appropriate teams Index PDF documents into Global Search to maintain up-to-date records Review participant contract data for accuracy and completeness Prepare and send correspondence to contract participants Assign inbound correspondence to service representatives Monitor and track response timelines, ensuring timely follow-up Maintain accurate records in workflow systems and participant files Review forms and documents for compliance Process routine non-financial account activities Provide clear explanations of basic functional information to participants and colleagues Answer participant phone inquiries with clarity and professionalism Assist with locating missing participants and uncashed checks, including obituary searches Help employees locate tax forms when needed Must Have Skills: Strong organizational skills Familiarity with Microsoft Office Suite Ability to work remotely using VPN Basic familiarity with ChatGPT and Microsoft tools Ability to pivot quickly and maintain focus on repetitive tasks Attention to detail and punctuality Preferred Qualifications: Associate's or Bachelor's degree preferred, or equivalent experience No prior experience required-on-the-job training provided Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.