Case Manager, Crisis Unit

Case Manager - Crisis Stabilization Unit (CSU)
Heritage Behavioral Health Center

Heritage Behavioral Health Center is seeking a dedicated Case Manager to join our Crisis Stabilization Unit (CSU) team. This position provides case management and support services to individuals experiencing acute behavioral health crises who require short-term stabilization and coordination of care. The Case Manager plays a key role in ensuring individuals are linked to appropriate community-based services upon discharge and receive the support needed to promote safety, recovery, and ongoing stability.

Core Responsibilities:

• Conduct assessments and assist in the development of individualized stabilization and discharge plans.
• Coordinate care and ensure timely linkages to outpatient treatment, housing, medical, and social support services.
• Provide skill-building interventions to enhance coping, problem-solving, and independent living skills.
• Participate in interdisciplinary clinical staffing's to support individualized care planning.
• Provide support and education to individuals and families regarding treatment options and available community resources.
• Monitor individuals' progress and follow up to promote engagement in ongoing services post-discharge.
• Maintain accurate, timely, and thorough documentation in the electronic health record in compliance with agency and regulatory standards.
• Collaborate with internal and external providers, including hospitals, crisis responders, and residential programs, to facilitate smooth transitions of care.
• Support the CSU team in maintaining a trauma-informed, recovery-oriented, and person-centered environment.

Knowledge, Skills, and Abilities:

• Strong ability to engage individuals in crisis and establish rapport quickly.
• Knowledge of behavioral health diagnoses and the use of the DSM-5.
• Understanding of crisis intervention, stabilization, and recovery-oriented practices.
• Familiarity with case management principles, discharge planning, and coordination of care.
• Knowledge of community resources, including psychiatric, substance use, housing, and social service systems.
• Excellent oral and written communication skills.
• Ability to function effectively in a fast-paced, team-based environment.
• Strong organizational and problem-solving skills.
• Flexibility to adapt to shifting priorities and needs within the unit.
• Proficiency in electronic health records and Microsoft Office applications.

Education and Experience:

• Bachelor's or Master's degree in counseling, social work, psychology, or a related human services field.
• Licensure or certification (LSW, LCSW, LPC, LCPC, or CADC) preferred.
• Experience providing behavioral health services in a crisis, inpatient, or emergency setting strongly preferred.
• A valid driver's license, reliable transportation, and proof of current automobile insurance are required.

Salary:

• Bachelor's Degree (MHP): $23.00-$26.00/hour
• Master's Degree (QMHP): $60,000-$67,000/annually based on certification and/or licensure

Heritage Offers:

• Generous vacation, sick, and personal leave
• Paid holidays
• Health Club/Fitness Reimbursement
• Employee Assistance Program
• Continuing Education Opportunities
• Tuition Assistance Programs
• Agency-provided life insurance and short-term disability
• Retirement plan (403(b))
• Optional health, dental, vision, and additional life insurance (with substantial agency contribution)
• Direct deposit of payroll checks
• Clinical supervision for licensure (LPC, LCPC, LSW, LCSW)
• Eligibility for Federal Student Loan Forgiveness (Heritage is a National Health Service Corps site)