DATA SYSTEMS MANAGER

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Position Base: Oakland

Location: UCOP - Franklin Building

UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer Prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President

DEPARTMENT OVERVIEW

The Systemwide Office of Civil Rights (SOCR) under the leadership of the Executive Director provides direction and support for the university's 10 campuses and the Lawrence Berkeley National Laboratory (LBNL), as well as the Office of the President. SOCR assists in developing and implementing systemwide initiatives, policies, procedures, guidance, and best practices to proactively prevent and respond to reports of discrimination, including, harassment. In certain circumstances, SOCR provides investigative support, as well as develops and delivers education and training programs to campus civil rights offices and other university partners involved in preventing and responding to all forms of discrimination, harassment, and related retaliation based on protected categories (e.g., race, ethnicity, disability, sex, etc.). SOCR also is the policy owner for the systemwide Sexual Violence and Sexual Harassment Policy and Anti-Discrimination Policy and manages systemwide training with respect to those policies as well as the systemwide database of record for reports under those policies. Reporting to SOCR leadership, the SOCR Data Systems manager position applies data systems knowledge to coordinate with local UCOP informational technology professionals and vendor developers to manage the technical details of SOCR's critical systemwide case management system, including with respect to both the Sexual Violence and Harassment Policy (including Title IX/Title VII) and the Anti-Discrimination Policy (including Title VI/Title VII), in partnership with the SOCR Data and Analytics Manager. Additionally, by gaining familiarity with the data in the management of the system, this position will identify professional concepts to provide project management related to system changes, maintenance, and improvements. In addition, this position will coordinate with each location's campus Title IX/Local Implementation/Civil Rights offices to understand information requirements and identify and report on trends and patterns systemwide in this priority civil rights issue areas. The SOCR Data Systems Manager will prepare reports specific to the Systemwide Anti-Discrimination Office, and will assist with developing strategies and action plans based on the findings. Additionally, those reports will assist in the comparative reporting across the SOCR branch offices in consultation with the SOCR Data and Analytics Manager. As the manager of the data system across the Systemwide Office for Civil Rights, this position serves as the information architect and data steward that manages the technical elements of the system, including evaluating, and upgrading as appropriate and necessary, frameworks, strategies, programming, standards, and standards-making activities. This may involve work with a project-level data repository, center, or archive.

POSITION SUMMARY

Experienced technical administrator that has a knowledge and willingness to actively engage with the IT environment at UCOP and systemwide, with a primary focus on how changes in infrastrcture and systems management will apply to the Systemwide Office of Civil Rights's case management system, including with respect to tracking of all anti-discrimination matters. Able to be a liasion between subject matter experts in SOCR, IT, vendors, and other identified stakeholders to gather information and timely develop solutions. Will manage system security, business continuity, system development, and future scaling of updates. Able to function with autonomy and communicate to Data & Analytics Manager and office leadership about system needs and technical projects. Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions.

Responsibilities:

• 25% Applies technical expertise and business analysis to identify, evaluate and define complex systems scope and objectives to meet end-user needs. Evaluates, develops, and monitors changes, processes and procedures of the Systemwide Office for Civil Rights' case management system and data; these responsibilities relate to manages user licenses, access control, and scaling of system, creating reports and training documents, and facilitating support tickets and change management.
• 25% Provides technical expertise in identifying, evaluating and developing complex systems and procedures. Serves as a system manager of case management software application for UC's Systemwide Office of Civil Rights (SOCR), assisting leaders and the SOCR Data and Analytics Manager timely meet data requests from stakeholders.Creates highly technical specifications for systems across all Title IX (including Sexual Violence and Harassment Policy) and Local Implementation/Anti-Discrimination/Civil Rights (including Title VI, Title VII) offices across 10 campuses, LBNL, and the Office of the President. Takes lead on integration and acceptance testing plans and scenarios.
• 25% Gathers, analyzes, prepares and summarizes recommendations for approval of business process and procedural documentation. Recommends and implements changes in processes and procedures. Negotiates with stakeholders on the creation of specifications. Manages and develops standardized policies and procedures to maintain data integrity, security, and efficiency, in accordance with UC's security standards and protecting the highly-sensitive P4 data within the system. Initiates, facilitates, implements and documents work process changes. Prepares and approves and/or obtains approval for business process and procedural documentation.
• 25% Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements and revising existing system and process logic issues as necessary. Provides support and training on new applications. Performs highly complex analysis of business and user needs, documentation of requirements and translation into proper system and process requirement specifications. Provides advanced support and training on new applications. Mentors experienced Business Systems Analysts and may lead a team of business analyst professionals.

Experience

• Minimum of 5 years of experience in systems management, information technology or similar field in an IT or technical setting required.
• Minimum of 5 years of work in a higher education field preferred.

Skills and Abilities
Required Qualifications

• Proficient knowledge of business and process analysis functions.
• Proficient knowledge of related areas of IT and demonstrated ability to address technical issues with a high level of sensitivity and complexity with respect to the subject matter.
• Demonstrated skills and knowledge of methodologies associated with process and software design, modification and implementation, in response to organization's needs.
• Self-motivated and works independently and collaboratively as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills.
• Understanding and skill in complex process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.
• Advanced knowledge of of business processes and procedures, particularly with memorializing these processes into documents for internal and external reference.
• Demonstrated testing and test planning skills.
• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.
• Experience with working with different IT teams, including for infrastructure and information systems

Preferred Qualifications

• Demonstrated experience with process analysis, systems analysis, process architectures and systems analysis methodologies and practices, including traditional waterfall, Agile Agile Scrum, UML, UML Enterprise, etc.
• Experience managing cloud-based applications (Microsoft Azure, Salesforce) and/or managing support tickets (in JIRA)
• Experience with systems with single sign on functions and access control
• Able to understand and interpret university and industry-standard policies for security
• Basic knowledge of SQL-coded web applications
• Background in managing users across multiple locations

Education

• Bachelor's degree in related area and / or equivalent experience / training required.

Travel Requirements
5% Rare travel for potential training or professional development opportunities; campus visits

SPECIAL CONDITIONS

This position is eligible for a hybrid work arrangement. The selected candidate must reside in or be willing to relocate to California and will be required to report to work in Oakland, CA on an agreed upon schedule.

SALARY AND BENEFITS

Job Title: Business Systems Analyst 3
Job Code: 007584
Salary Grade: Grade 22

Payscale: $105,000 - $120,000 annual, commensurate with experience

The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging

ADDITIONAL INFORMATION

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is October 24, 2025. The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer.
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy for Employees, Students and Third Parties
  • APM - 035: Affirmative Action and Nondiscrimination in Employment

EEO STATEMENT

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

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