Product Operations Manager

Location:This position is a hybrid role based out of our Tampa, FL or Bowie, MD office. The current expectation is that we are in office two days each week (Tuesday-Wed), with extra additional days as required during the month.

Business Unit:Provider

Overview:The Product Operations Manager combines operational responsibility and program management discipline to support product delivery, business operations, and strategic roadmap execution. This role partners closely with Product Leadership, Customer Operations, Technology and Engineering, Finance, and Marketing, to drive cross-functional alignment, ensure successful product launches, and monitor performance against corporate, customer, product, and team objectives.

Duties and Responsibilities:

• Establish and maintain positive relationships with key stakeholders, leadership, and external vendors.
• Oversee cross-functional product initiatives in partnership with Product. Management and Leadership, ensuring timely and budget-conscious delivery.
• Drive key work products such as Go-To-Market (GTM) through process optimization, governance discipline, and data-driven execution.
• Contribute to executive-level reporting to support strategic decision-making using business intelligence and product analytics tools.
• Champion department and customer-facing improvements including productivity tracking, dashboard management, and operational reporting.
• Serve as subject matter expert for Senior Management across assigned Product and Operational areas.
• Lead or support key operational initiatives focused on product performance measurement, process optimization, and technology enhancement planning.
• Maintain compliance with Inovalon's policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving the operational and financial success of the Company.

Job Requirements:

• Minimum 3 years of experience in Product Operations, Product Management, Program Management, or a combination of these disciplines.
• Experience working within the Software Development Lifecycle (SDLC).
• Strong analytical and problem-solving skills, with the ability to understand both business and technical dimensions and lead process improvement initiatives.
• Proven ability to quickly grasp new concepts, plan work, and execute projects in a fast-paced environment.
• Effective verbal and written communication skills, with the ability to interact across all organizational levels.
• Detail-oriented, with an entrepreneurial mindset and a strong sense of accountability; manage multiple priorities independently under tight deadlines.
• Advanced Microsoft 365 (M365) skills-including Excel, PowerPoint, SharePoint, MS Lists and Copilot-to support ongoing initiatives and AI adoption.
• Experience with Business Intelligence tools such as Power BI or similar platforms.
• Familiarity with Product Analytics tools like Gainsight PX, Pendo, or equivalents.
• Solid understanding of Product Management principles and Agile methodologies; previous hands-on experience is a bonus.
• Previous Healthcare industry experience is a plus.

Education:

• Bachelor's Degree or equivalent experience required

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally, usually for training purposes.