Description
County National Bank (CNB) is an independent, locally-owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking, and provide outstanding client service and solid financial performance"
We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.
CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team as Electronic Banking Processor for our ON-SITE location in Hillsdale, Michigan.
JOB SUMMARY
Level I associate is responsible for accurate processing of all wire transactions for the bank including domestic, foreign and foreign currency transfers. Assists the Electronic Banking Manager with assigned processing functions including but not limited to audit and board reporting preparations, research, business online banking setup and support as it relates to wire transfers. Training of associates on proper form completion and processing of wire transfers is also handled by this individual.
Level II (in addition to providing back-up for Level I duties) is responsible for accurate system setup and support of business online banking enrollments, including those with added services related to Treasury Management services such as ACH, Wire, Positive Pay, Bill pay and other services as they are implemented. Assists with client support via phone for services. Assists the Electronic Banking Management with assigned processing functions including but not limited to business online banking setup and support.
DUTIES
Level I
- Prepares and processes domestic, international and foreign currency wire transfers, which includes but is not limited to:
- Properly initiating, verifying and receiving transfers request for all domestic, international and foreign currency for both outgoing and incoming wire transfer
- Creating and running reports related to wire processing
- Assisting with disaster recovery testing and documentation; including testing of the Federal Reserve backup/call-in processing annually and participating in the Wire Systems testing as scheduled by the vendor
- Maintaining procedures and keeping department aware of changes related to system updates
- Updating wire tracking log daily
- Balances both domestic and international transactions daily and completes the desk checklist daily
- Maintains record retention of all necessary records related to Wire transfers following department procedure and retention policy; including but not limited to all proper documentation for every domestic or foreign wire transfer
- Maintains "phone-in wire" authorization codes for clients who call, fax and/or email request.
- Creates wire posting transactions through use of the TMS program or physical documents, as needed.
- Trains associates on proper completion of wire transfer forms and/or processing of wire transfers.
Level II (provides Back-up to Level I Duties)
- Primary back-up to Level I
- Primary wire transfer verifier daily
- Prepares and completes system setup for business online banking, including ACH, Wires, Positive Pay, Merchant Capture and other services as added. Includes completing forms, verifying or requesting proper management approval for services, reviewing agreements/contracts, verifying proper signatures and maintaining documentation as required by Policies and Regulations.
- Assist Manager to complete ACH assessment reviews annually for all originators.
- Provides support and training for clients and associates for business and personal online banking and mobile app services. Including all services and proper enrollment form completion.
- Works closely with Treasury Management department as it relates to business online banking.
General Duties (applicable to all Levels)
- Assists with external/internal audits; including but not limited to being the primary contact for Wire or ACH audit preparations; including documentation gathering and working with auditor(s).
- Reviews and prepares/recommends updates of the Wire or ACH Policy Report in preparation for annual Board reporting and policy approval.
- Assists with customer support of all electronic services including wire transfers, personal and business online banking set-up and support, support for mobile app, mobile deposit, bill pay, ACH/Wire processing and online banking.
- Assists all associates with research related to Electronic Services and works closely with all Bank Operations departments on projects as needed. This will include cross-training on electronic service products such as online banking, mobile app, alerts, merchant and mobile deposit to assist with growing customer set-up and support needs.
- Performs scanning and indexing of documentation in Director for retention.
- Maintains record retention of all necessary records following department procedure and retention policy.
- Trains associates and clients on proper use of electronic services.
- Maintains and protects confidentiality of customer information.
- Maintains regular, on-time attendance.
- Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
- Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
- Performs other various duties as assigned.
CONTACT WITH OTHERS - INTERNAL
- Communicates on a regular basis with all associates regarding information retained in the wire processing area and electronic banking products and procedures.
CONTACT WITH OTHERS - EXTERNAL
- Communicates on a regular basis with wire system vendor for assistance as needed.
- Communicates regularly with clients pertaining to wire transactions requests and research.
Requirements
SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or equivalent.
- Previous bank experience is preferred.
- Passion for providing a stellar client service experience to all clients (external and internal) and ability to instill this passion in others.
- Excellent interpersonal skills (tactfulness, cooperation, courteousness and client friendliness) are necessary to represent the bank in a positive manner.
- Positive and cooperative approach when working with others.
- Excellent written communication skills with demonstrated ability to write clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications.
- Excellent verbal communication skills with the demonstrated ability to effectively present information to clients and management.
- Strong administrative skills with effectiveness in developing tasks and managing resources to achieve multiple project targets/goals.
- Ability to work in a fast-paced environment and positively adapt to routine changes while maintaining high performance standards.
- Ability to work independently as well as collaboratively within a team environment.
- Ability to maintain confidentiality and handle sensitive information.
- Knowledge of basic accounting procedures.
- Ability to efficiently and accurately keyboard information, both computer and calculator.
- Strong computer skills with a proficiency in MS Word, Excel and Outlook.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the work environment will include:
- Works in a normal office environment.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
- Communicate effectively, both verbally and in writing.
- Keyboard information (computer and calculator).
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BankTalent HQ
Commensurate with Salary and Experience
Oct 10, 2025