Help Desk Analyst

About Us:

As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality.

The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.

About the Opportunity:

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support applications, infrastructure, and end-user systems throughout the multi-site organization.

Location: 23555 Euclid Avenue, Cleveland, Ohio 44117

Work Hours: 7:30 am - 4:00 pm

Responsibilities:

• Provide phone support for company employees worldwide for a portion of the day
• Perform installation of PC hardware and software.
• Perform onboarding and deboarding duties for end users.
• Assist in network and hardware troubleshooting.
• Assist in performing preventative maintenance and upgrades on servers.
• Help to facilitate and participate in project related work.
• Perform hands on tasks determined by the information systems staff.
• Assist in updating user and technical documentation.
• Embrace I.T. shared services approach of supporting the entire business when applicable.

Required Qualifications:

• At least 2 years of experience working in IT.
• Must be able to read, write, and speak fluent English.
• This position requires access to controlled goods and technology that are subject to Canadian and U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and Canada's Controlled Goods Program (CGP).
• As such, only applicants who are legally eligible to work in Canada and meet the requirements for access under these regulations will be considered.

Proof of registration with the CGP, or the ability to obtain CGP security clearance within the standard processing time as determined by the Government of Canada, is required for this role.

Preferred Qualifications:

• A degree in computer science, information technology, or related field is preferred.
• Ability to read and interpret technical instructions and follow work instruction especially regarding check lists.
• Adept in writing technical solutions and providing helpdesk ticket updates.
• Energetic, organized, and detailed oriented.
• Highly developed interpersonal skills and the ability to work well in a team-based environment.
• Customer focused and pragmatic problem solver.
• Ability to work Independently, with minimal supervision.
• Technically inclined in modern computer systems.

Working Conditions

• Must be able to have prolonged periods sitting at a desk and working on a computer.
• Must be able to frequently sit, stand and walk.
• Must be able to lift and carry up to 15 pounds.
• Requires mobility in a manufacturing plant environment while using Personal Protective Equipment.
• Personal protective equipment (e.g., safety glasses and safety shoes) is required on the shop floor.

Acknowledgements:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Benefits:

Pursuit Aerospace also offers a variety of benefits, including health insurance, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on your employment classification - whether you're full-time, part-time, or a contractor.

Equal Opportunity Employer:

Pursuit is an Equal Opportunity Employer. We do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law.