Manager, IT, (Quality Engineering Manager)

Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable Internet service, most viewed live TV app, and the most advanced Wi-Fi, serving millions of users and devices. We are transforming the next era of connectivity and entertainment experiences. Our goal in the Software Development Information Technology organization is to help Spectrum succeed by securely and rapidly delivering the best and most efficient technology in support of our business. We do this through a mix of delivery teams, operations functions, and corporate shared services like Architecture, End-to-End Test and Security.

Ready to lead the charge in delivering exceptional mobile experiences for millions? Spectrum is seeking a Quality Engineering Manager to shape and elevate our product standards by guiding a talented QE team and refining our testing strategies. Join us to make a lasting impact on how we connect and entertain customers every day.

How You'll Make an Impact

• Manage and mentor a team of quality engineers, driving performance evaluations and supporting career growth
• Lead the development and execution of quality engineering processes and testing strategies to meet project specifications
• Assess resource needs and perform capacity planning to ensure deadlines are consistently met
• Develop, enforce and monitor quality standards and procedures to ensure optimal product outcomes
• Estimate, prioritize and coordinate comprehensive testing activities and create detailed test plans
• Collaborate with stakeholders across Spectrum to facilitate solutions and continuously improve processes
• Implement metrics and reporting tools to track quality performance and drive improvement initiatives
• Support internal and external customer issues, driving resolution and escalating risks when necessary
• Function as backup for the Quality Engineering Senior Manager when required

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science or related field, or equivalent combination of education and experience

Experience

• 5+ years of experience in quality engineering software testing
• 3+ years in a managerial role

Preferred Qualifications

• Capacity management planning across multiple business functions.
• Experience in software quality engineering within a large-scale technology environment
• Demonstrated success in driving continuous improvements and process enhancements in previous roles

Skills

• Ability to read, write and speak English to communicate effectively with employees, customers and suppliers
• Proven experience in quality engineering management or a relevant role
• Thorough understanding of quality engineering methodologies and standards
• Skilled in managing complex projects in fast-paced environments with shifting priorities
• Experience with manual and automation testing tools for both UI and API
• Strong problem-solving skills with the ability to provide clear recommendations
• Proficient in conflict resolution and resource workload assessment for team optimization
• Outstanding verbal and written communication with a clear and professional approach
• Strong organizational and project management skills, managing multiple priorities
• Ability to foster collaboration within and across teams
• Experience leading and coordinating onshore and offshore staff to achieve team goals
• Knowledge of Agile and Waterfall methodologies
• Commitment to adhering to all security measures
• Ability to identify and implement best practices and modern technologies to enhance efficiency

Working Conditions

• Office environment
• Exposure to moderate noise levels
• Moderate Travel Required