New 
Service Engineer II
 Microsoft | |
relocation assistance, remote work
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 United States, Washington, Redmond | |
 Oct 10, 2025 | |
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OverviewMicrosoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates. We are looking for a Service Engineer II to join us! You will be responsible for defining, driving, and implementing the secure modern solutions that power collaboration for Microsoft. To be successful in this role, you must have technical breadth and depth in the Microsoft365 solutions, particularly the Office365 services' Exchange Online. The role will have a focus around engineering solutions that ensure service stability/optimization and supportable/scalable management for the collaboration and communications tools that are a part of the Office365 services. Bring your technical skills in enterprise and cloud collaboration, your passion for building scalable and reliable systems, and desire to influence how Enterprise-class services are delivered. Other focus may also include service availability, problem and process management as well as creating automation to support service operations. Key skills and experience include engineering excellence, customer service, project management, enterprise problem solving, and collaborative communications. In this role you'll join an IT team that delivers the collaboration services for Microsoft as well as influences the products. The team will embody an agile approach to plan and adopt solutions from proof-of-concept through full implementation. You'll build and gain insight through business intelligence, user experience studies, and lessons-learned to define the future user experience strategies for the enterprise. We are passionate about the intersection of user experience, data and technology and committed to achieving new levels of user satisfaction and productivity. This position will partner closely with Microsoft engineering groups and have a direct impact on features and capabilities. This position is based at the Redmond campus, with 3 days per week work in the office and 2 days per week work from home. Relocation assistance is available. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesYou will be the customer advocate across spectrum of services provided by the organizationYou will engineer tools and processes to measure and ensure service healthYou will identify and drive service and product improvements that meet the needs of Enterprise customersYou will define and leverage data and telemetry to make decisions and driving feedback into systems design and implementationYou will partner with other teams to improve products and processes to drive delightful end-user experiencesYou will gain a working understanding of Microsoft businesses and collaborate with mentors and leaders, to contribute to cohesive, end-to-end experiences for our usersYou will monitor Live Site of the key business/service metrics in production to ensure a quick response in case issues occur (or preferably before the issues occur) and to ensure the service performs well on the agreed outcomesYou will provide technical subject-matter expertise in one or more areas of the Microsoft 365 and Office365 services to optimize and improve the end-user experienceYou will contribute to Showcase materials and customer engagements to drive adoption of Microsoft products | |