Scheduler

The retail industry continues to see unprecedented dynamics as it pivots to a true omni-channel shopping experience. Informed retailers are succeeding, and RDSolutions is providing them with the consultation and critical data services to define, monitor and react to their ever-changing customer preferences and competitor advances. Every day retailers are making million-dollar decisions based on the insights we are providing. RDSolutions's track record spans nearly 40 years in providing retail data and intelligent solutions for virtually every major North American retailer.

About the Role:

The Field Operations Scheduler will schedule field research assignments to our remote field team. This role is essential to ensuring on-time delivery to our client service agreements, controlling field costs, and promoting retention by ensuring field Research Associates have optimal work assignments.

What You'll Do:

• Contribute insights in planning, coordination, and implementation of new work assignments.
• Perform tasks under general supervision but works independently to maintain the assignments for all client requests.
• Analyze reporting data to determine optimal assignment of employee resources to client field projects.
• Track and monitor work completion; contact field associates to verify job assignments; and reassign work when needed to ensure timely completion.
• Support and maintain coverage and delivery expectations; identify at-risk deliverables and proactively reallocate resources.
• Work closely with all Field Operations departments, recommend staffing needs and field training needs to ensure adequate labor coverage for and proper training for job assignments.
• Track outcomes for on-time and complete work assignments; conduct analysis; recommend improvements.
• All other duties as assigned.

What You'll Need:

• Bachelor's degree preferred; and
• Minimum of 1-2 years relevant job experience and/or equivalent training.
• Proven problem-solving skills, critical thinking skills, and effective written and oral communication.
• Ability to analyze data and make accurate decisions.
• Ability to perform tasks involving independent judgement.
• Ability to plan, coordinate and initiate actions.
• Thrives in a fast-paced environment, adapts to change, and is a successful multi-tasker.
• Experience utilizing dashboard-based tools and database systems preferred.
• Proficient in Excel.
• We welcome applicants from diverse educational and professional backgrounds, including those who have recently completed academic programs.

What You'll Get:

• Opportunity to work on ahybrid schedule - Tue/Wed/Thu onsite in our corporate headquarters office.
• A competitive base salary plus annual bonus eligibility.
• Comprehensive benefits package including medical, dental, vision, 401k + match.
• An international and diverse work environment.
• Opportunity to begin making immediate contributions to the organization.