Global Business Services Associate

The Global Business Services Associate performs a variety of tasks including creation, research and maintenance in relation to customer and vendor data, service contracts, managing aspects or all the CAG Instrument order lifecycle. This role reviews information to input or upload into SAP and determines best practices and correct procedures. The GBS Associate inputs data, audits for accuracy, responds to questions and resolves issues as needed.

What You Will Be Doing:

• You will manage new CAG Instrument Order lifecycle; i.e. contract review, SAP data entry, point of sale IDEXX Care Plus, scheduling and coordination with Sales & FSRs.
• You will create and maintain equipment service contracts; i.e. IDEXX Care Plus(ICP), Extended Maintenance Agreements (EMA) contracts and DELL hardware renewals.
• You will research and maintain equipment master file data.
• You will review and process customer credit and debit transaction types; performing research and seeking approvals as needed.
• You will audit and validate data for accuracy and ensure adherence to established guidelines and procedures.
• You will assist in the design, development, and testing of new and changing functionality within related support systems.
• You will understand and support the needs and processes throughout IDEXX Lines of Businesses (LOBs) to provide a level of service which exceeds the customers' expectations.
• You will identify, elevate, and contribute to business process improvement initiatives.
• You will create and maintain process documentation including work instructions and guidance documents.
• You may be asked to perform other duties as assigned.
• You will adhere to and model the IDEXX Purpose & Guiding Principles.

What You Need To Succeed:

• High school diploma or equivalent. Associates degree preferred.
• Data entry skills, including accuracy and speed in a fast-paced, time-critical environment.
• Ability to work with variety of systems and databases. SAP knowledge preferred.
• Detail-oriented, patient and thorough.
• Good customer service skills, with ability to exchange information with wide variety of people.
• Verbal and written communication skills.
• Organized with ability to multi-task.
• Ability to work both individually and as a team player.
• PC skills, including Microsoft Office.

What You Can Expect From Us:

• Hourly rate $25/hr.

• Opportunity for an annual bonus

• Health / Dental / Vision Benefits Day-One

• 5% matching 401k

• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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