Application Programmer Specialist

Bachelor's degree in a related field or equivalent

• Considerable knowledge of computerized information systems including the operation and maintenance of data files.
• Experience analyzing and understanding unfamiliar business processes or performing root cause analysis to identify problems and opportunities.
• Strong organization and analytical skills.
• Some knowledge in the use of data processing equipment and interpret computer terminology, data, standards and instructions and relate information to the particular system.
• Excellent customer engagement skills, including the ability to assess needs, resolve problems, and manage expectations.
• Strong organization and process improvement skills.
• Excellent communication skills and expertise to train stakeholders.
• Maintain confidentiality of office information and records.
• Familiarity with Microsoft Office suite sufficient to accomplish work assignments.

• Sit at a desk and computer for moderate periods of time.
• Bend and/or squat to file as required.
• Hear and verbally communicate via telephone and in person.
• Organize and compare a large amount of data with attention to detail
• Interpret and apply policies and procedures.
• Remember circumstances and changes.
• Focus on and complete detail-oriented tasks.

• Provide oversight for portal preparations and technical support for assignments processes, including but not limited to registration, room sign-up, contracting and assignment change requests. Conduct audits to ensure an efficient approach to benefit students and staff.
• Maintain room space inventory in assignments database system including rent amount and configuration for current and future academic terms.
• Maintain room space inventory for student and program classifications, working closely with housing staff and partner groups to correctly configure required spaces.
• Ensure 100% accuracy of contract and addendum text on all registration and assignment change portal sections.
• Process all scheduled and unscheduled applications and contracting in coordination with the future and current assignments specialists.
• Assist the conferences coordinator with training and process flow as needed for the conferences season.
• Manage StarRez web production and StarRez web development security groups configurations and implement a sound user access management solution, to include permissions assignment, user creation, user removal, security group creation, security group configuration, security group assignment, etc.
• Manage portal user access.
• Submit StarCare account creations and removals when necessary.
• Design and create custom reports, forms and dashboards to meet the stakeholders needs and when necessary, modify reports, forms and dashboards to meet new stakeholder needs.
• Design, test and implement custom processes and procedures through analysis of current systems to improve system performance, process efficiency, and process effectiveness.
• Ensure system features continue to meet the needs of stakeholders; test and evaluate upgraded versions of software; ensure the availability, integrity, and reliability of the system.
• Continually review current processes to identify potential improvements and bridge gaps between business operations, information technology, and student-facing housing operations.
• Perform analysis of workflows, data collection processes, regulatory requirements, and reporting requirements to translate business requirements into data and technical specifications.
• Identify and create innovative solutions to complex problems in partnership with internal and external stakeholders.
• Design testing scenarios to validate applications, functions, and processes to determine the effectiveness of proposed solutions.
• Provide direction, guidance, and in-house support for end-user concerns.
• Document requests for system or process enhancements or integrations with other campus systems.
• Manage and prioritize work requests.

• Serve as a liaison between University Housing and StarCare for support inquiries.
• Prepare reports and provide analyses on office operations, utilizing resources such as the housing database and Microsoft Excel, as required to support department processes.
• Serve on departmental and university committees and task forces and participate in other developmental activities.
• Perform other duties consistent with the purpose of this position as assigned.

• Develop and/or provide documentation and training to department staff for relevant office functions, including but not limited to, student management, report writing and retrieval and processing charges.
• Create and update detailed documentation of processes to include into the standard operating procedures for the department.
• Create a repository for all department user to access training documentation.

• Liaison with campus technical support staff to ensure all exports and imports are scheduled and completing successfully.
• Coordinate with the Associate Director for Assignments and Contracts to ensure correct terms are being exported to Genetec and when a shift in the Genetec import timing is required.
• Develop data export processes utilizing StarRez REST API and/or flat file to transmit to other university systems and data reporting software.