Assistant Director of Recreation Facilities and Operations

Department: Univ Athletics Recreation Adm
Salary/Grade: EXS/5

Job Summary:

Under the administrative direction of the Associate Director of Recreation Facilities and Operations, the Assistant Director of Recreation Facilities and Operations is responsible for ensuring safe, efficient, and customer-focused facilities. This role oversees the hiring, training, and supervision of a large temporary workforce dedicated to guest relations and operational support at Henry Crown Sports Pavilion and Blomquist Recreation Center. In addition, this position provides direct supervision and strategic oversight of the Facility Coordinator.

The Assistant Director ensures that services are accessible, well-utilized, and delivered at the highest quality to enhance member satisfaction and retention among students, faculty, staff, and community members. Additionally, this position serves as a representative of Northwestern Recreation, promoting programs and services while fostering a professional, welcoming environment and ensuring consistent enforcement of departmental policies.

Position Schedule:

Academic Year (September-May) is Monday-Thursday 11am-7pm and Friday 9am-5pm

Summer Quarter (June-August) and School Breaks are Monday-Friday 9am-5pm

*Note: Not all aspects of the job are covered by this job description.

*Willingness and ability to work a non-traditional schedule including evenings, weekends and holidays as required. *

Specific Responsibilities:

• Recruit, hire, train, and supervise both Facility Coordinator and a large temporary workforce (student and part-time staff) to support member and guest experience, facility monitoring, and facility operations.
• Develop and implement training programs that emphasize customer service, safety, and policy enforcement. Conduct regular staff evaluations, provide feedback, and support professional development opportunities for student employees.
• Oversee all aspects of the temp staff scheduling software as it pertains to scheduling procedures, software updates, reports, and troubleshooting issues within the system. Maintain accurate employee scheduling and payroll records.
• Assist in maintaining repair logs for fitness and weight training equipment. Troubleshoot facility amenities to ensure minimum down time impacting member and guest experience.
• Conduct regular facility-wide walkthroughs to ensure the policies and procedures are being enforced and that a safe environment for recreation prevails. Take action to correct safety and liability hazards.
• Manage and maintain the pro shop at the Henry Crown Sports Pavilion, which includes all aspects of towel service, resale items, and equipment for checkout.
• Collaborate with other Northwestern Recreation units (programs, aquatics, fitness, IM's and club sports) to ensure seamless service delivery
• Manage internal and external facility reservations requests, including but not limited to student organizations, rentals, and university department requests.
• Assist with the oversight of Fusion modules associated with building operations.
• Review shift reports from Building Supervisors and act to resolve problems or patron requests.
• Assist with facility tours. Promote memberships and programs to prospective students and members.
• Report any concerns regarding staff performance, facility conditions, or member experiences in a timely manner directly to the Associate Director of Recreation Facilities and Operations.
• Responsible for adhering to all Department and University policies and procedures, as well as the rules, regulations, bylaws and interpretations of the Big Ten Conference, College Sports Commission, and the NCAA.
• Responsible for adhering to all Department and University continuing education initiatives and required certifications and trainings.

Miscellaneous

Performs other duties as assigned.

Minimum qualifications (education, experience, certifications, skills)

• Bachelor's degree in related field or successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• 1-3 years of temporary staff supervisory experience; Demonstrated experience in supervising, training, and evaluating staff, preferably student employees or part-time staff.
• Experience in recreation facility operations, customer service management, recreation programs, or a related field in a collegiate or community recreation setting.
• Excellent organizational, analytical, and interpersonal communication skills.
• Ability to work with independence, discretion, and sound judgment in sensitive or complex situations.
• Proven ability to build and maintain positive, collaborative relationships with colleagues, campus partners, and community members.
• Excellent organizational, analytical, and interpersonal communication skills.
• CPR/First Aid certificate, or ability to obtain within 30-days of hire
• Ability to work cooperatively with others and effectively interact and establish engaging relationships with a wide variety of constituents.

Preferred qualifications (education, experience, certifications, skills)

• Knowledge of rules and regulations of the NCAA, CSC, Big Ten Conference and Northwestern University preferred
• Master's Degree in Recreation Administration, Sports Management, Business Administration, Higher Education or a related field.
• Graduate Assistantship or internship in Facility Operations or related field.
• 2 years' experience operating collegiate recreational facilities and managing student staff.

Target hiring range for this position will be between $56,780 to $62,500 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

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Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.