New

Business Analyst Digital Ambulatory

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Oct 09, 2025
The Business Analyst participates in designing, developing, testing, implementing, and maintaining software applications. Assists in training and supporting end users. Provides software/application support services and collaborates with users to understand workflows, document requirements, and execute testing. Essential Functions for Success -Assists with documenting business requirements and translating them into functional specifications for software applications. -Assists with developing and executing testing plans and other software quality assurance tasks. -Provides ongoing support for software applications by identifying and resolving issues, escalating as needed for timely resolution. -Provides high-quality service to end users according to defined service level agreements. -Trains and Supports. -Assist with the documentation of business processes. -Understand user requirements; assist in translating these into functional requirements. -Trains end users on software applications and assists with developing end-user documentation. -Runs reports and performs tasks related to the ongoing operation of the software environment. Bachelor's Degree Computer Science or related field of study required Related IT experience, ideally in healthcare IT environment 0-1 year preferred Experience providing end-user support, preferably in a healthcare setting. Problem-solving skills. Ability to document workflows and business processes. Experience in the development, support, or operation of software applications, preferably in a healthcare setting. Ability to learn quickly, Knowledge of Microsoft Office 365 and other popular office productivity solutions. Proficient interpersonal skills to effectively communicate with both technical and non-technical staff. Working Model Requirements M-F Eastern business hours Hybrid required includes onsite. Remote working days require stable, secure, quiet, compliant work station Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.