Director, Regional Field Operations

Location: DC, Philadelphia, Boston, or New York

Want to work for a company that is re-defining car ownership? Ready to join a dynamic, diverse, and mission-driven company?

Zipcar is in search of a Director, Regional Field Operations to build and lead a team of logistics and service associates, launch new markets, provide leadership, deliver exceptional subscriber experience, maximize growth, and drive operational performance. This role will oversee all aspects of performance of an assigned region with a keen eye towards standardization and scalability of process as well as associate safety and quality of execution. The role works with a very high level of autonomy and visibility within the organization. The right individual will have an opportunity to shape the future of car ownership while also helping to grow and develop our organizational playbook and define our operations framework.

What you'll do:

• Accountable for a regional P&L and Weekly Business Review, subscriber experience as measured by a net promoter score (NPS), and operational efficiency metrics.

• Represent your region as a stakeholder for new market launches, making decision about right staffing, vendor support, and fleet counts.

• Provide leadership, direction, coaching, succession planning and merit/compensation reviews to market managers and teams across a variety of functions including fleet operations, supply chain, maintenance & care.

• Manage and improve processes and systems to deliver results consistently (operational excellence: KPI reporting and diagnosis, application of best practices and team development) across region.

• Partner with Marketing to support strategic partnerships in region, as applicable.

• Contribute materially to advancing operations across all regions in North America and represent regional opportunities and needs to other departments, building the future for operator tools and systems needed.

What you'll love about being a Zipster in Operations

• Collaborating with talented, passionate colleagues representing a large cross section of our functional teams that bring their authentic and whole selves to work

• Being part of a company that is big enough that we can achieve big things together, but small enough that you can make your mark

• Having immediate and direct impact on the growth and profitability of the business

What drives success for this role:

• Bachelor's degree or equivalent experience in related field required

• 5-10 years directly managing a P&L with general management responsibilities

• Prior experience working in operations for a complex organization providing a 365/24/7 service

• Experience tracking the success of operational improvement programs with an acute eye for sustainable, organization-wide improvements

• Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events

• Individuals are self-directed, prioritizes and plans work activities and uses time efficiently

• Demonstrated ability to identify staffing needs and to hire key employees who have contributed to organizational success

• Can identify and resolve problems in a timely manner, gather and analyze information skillfully, while maintaining confidentiality

• Excellent verbal and written communication skills can be articulated clearly and persuasively in positive or negative situations to all levels of an organization

What tops off the tank:

• Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits through our parent company, Avis Budget Group

• Generous paid time off, including holidays, vacation, personal, sick, volunteer and parental Leave options

• Tax-free benefit for public transportation or parking expenses

• Bicycle reimbursement program

• 401(k) Retirement Plan

• Free Zipcar Membership and other discounts, including renting and buying Avis/Budget cars

• Community involvement opportunities

The annual starting salary range for this position is $130,000-$140,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Who are we?