Director of Human Resources

ESSENTIAL RESPONSIBILITIES:

Business Partnership

• Engage in financial planning with business leaders, including key partnerships on budgeting and planning process.
• Understand and plan for the business implications of evolving internal demands and external market conditions. Consult with business leaders to develop and implement solutions.
• Provide insights and advice and a compelling case, not just data, to support decision making and lead change when necessary.
• Influence decisions by building strong stakeholder relationships and partnerships.
• Primary point of contact for ED and community leadership team

Operational Excellence

• Ensure Human Resources function at local communities operates efficiently and with excellence, through simplified process and self-service functionality for transactional tasks.
• Create community accountability to standard Human Resources process and order of operations, such as payroll, Workday transactions, self-service, recruitment, etc.
• Continuously improve standard metrics, such as turnover, Workers Compensation claims management, employee engagement score, unemployment claims management, employee litigation, data integrity audits.
• Ensure compliance requirements are met through strong record keeping processes, including meeting requirements for annual surveys, complaint surveys, state inspections, mock surveys, etc.
• Keep up with trends and new regulations such as state law, minimum wage laws, federal laws, etc. Additionally, healthcare related industry trends, such as Department of Health Services and the like.
• Continuously improve and optimize processes. Make recommendations for improvement to Central Office.
• Lead HR projects that impact all communities (e.g., investigation SOP, develop new/updated policies)
• Develop, champion, and execute organization-wide initiatives.
• Manage/support HR team on performance/attendance issues.
• Develop community level programs, in partnership with leadership, to increase morale/employee engagement
• Ensure all company HR policies are applied consistently.

Employee Focus

• Reduce employee relations issues by cultivating a positive work environment, with excellent leaders, which enables an engaged employee experience.
• Improve employee engagement, as evidenced by reduction in employee relations issues / complaints and an increase in engagement score.
• Partner with business leaders on issue identification, action planning, and engagement initiatives.
• Partner with leaders on performance management/merit to ensure fairness.
• Manage/support HR team/community leaders on absence management.
• Manage moderate - complex ER issues for community.

Change Ownership and Leadership

• Prepare and guide campus leaders and employees through change.
• Communicate and be a champion for change initiatives.
• Utilize communication tools and strategy, to ensure effective communication with employees.

EDUCATION AND WORK EXPERIENCE:

• Required Degree: N/A
• Preferred Degree: Bachelor's degree in human resources or related field.
• Certificate(s): SHRM Certified Professional (SHRM-CP) and Senior Certified Professional (SHRM-SCP)
• Experience: 8+ years of experience in human resources in mid-level leadership role.

KNOWLEDGE, SKILLS, AND ABILITY:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical skills
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software.

PHYSICAL REQUIREMENTS:

• Regular, predictable attendance is required.
• Sufficient physical ability and mobility to work in an office/community setting.
• Ability to stand or sit for prolonged periods of time.
• Ability to occasionally stoop, bend, kneel, crouch, reach, and twist.
• Ability to lift, carry, push, and/or pull light to moderate amounts of weight up to 50 lbs.
• Ability to operate various equipment based on department and weather conditions.
• Engaging in repetitive movements of wrists, hands, and fingers - typing and/or writing.
• Clarity of Vision:
  • For near visual acuity Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
  • For far visual acuity, Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
  • For peripheral vision, observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.

COMPETENCIES:

• Leadership: Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth
• Customer Success: As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations
• Continuous Improvement: Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency
• Account Strategy: Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives
• Cross-Functional: Collaboration Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience

#Corporate

Reasonable Pay Estimate

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance

• Employer paid group term life and disability

• Paid Time Off (PTO) & six paid holidays

• 403(b) with a 3% employer match

• Fitness center use at most facilities.

• Various voluntary benefits:

• • Life, AD&D

  • Tuition assistance and scholarships

  • Employee assistance program

  • Legal services, home/auto insurance, discount purchasing program

  • Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.