Sr System Analyst, L&I TLC Technology & Solutions

Overview

Responsibilities

• KPIs and Operational Excellence: Contribute to the achievement of the TLC KPIs and operational excellence.
• Leads the full instructional design process from needs analysis to pre-class preparation, while researching emerging industry tools to ensure digital and distance learning solutions remain innovative, engaging, and aligned with cutting-edge training technologies.
• Project Role: Assists in projects of moderate complexity, identifies business opportunities and creates a project plan to meet strategic objectives and outcomes. Manages digital learning and distance learning projects to enhance learner experience in the classroom and in the field.
• Portfolio Support: Assists in planning and road mapping, including analyzing technology components for vendor support and cybersecurity compliance. Works on developing in-house applications including monitoring product license compliance.
• Deliverables: Assists in designing Subsystem end-to-end flow diagrams, use cases, data models and Systems Development.
• Produces Software Development Life Cycle (SDLC) documentation and delivers value through iterative releases and continuous customer feedback.
• Desktop and Infrastructure Support: Assists with planning and deploying corporate IT software and hardware upgrades, while providing technical support to L&I and HR staff, as well as customers attending meetings and classes at the TLC.
• Works with instructors and/or subject matter experts to develop media training concepts, including the latest multimedia training tools (e.g., VR, AR, etc.).
• Business Relationships and Management: Supports effective communication between L&I, HR, corporate IT, and operating areas to ensure timely execution of systems and software-related initiatives, while fostering collaboration and building strong relationships with instructors, subject matter experts, vendors, and business partners.
• Manages and supports effective lines of communication to ensure proficient and timely execution of projects and initiatives related to systems/software training, evaluation and testing.
• Oversee the safeguarding of the authenticity, confidentiality, and proper handling of all digital learning materials, while ensuring that all assigned checklists and audits are accurate and completed on time.
• Conducts field visits and attends meetings in various Company locations.

Qualifications

• Bachelor's Degree and minimum three years of relevant experience, or
• Master's Degree and minimum two years of relevant work experience.

• 3 years of full-time work experience, to include two years of IT, Digital Learning, LMS management, required.
• Computer proficiency, required.
• Strong written and verbal communication skills, required.
• Strong interpersonal skills with the ability to interact with personnel on all levels, required.
• Knowledgeable in basic engineering design and principles, required.
• Ability to work independently, providing oversight, direction, and developmental support for the department, while also collaborating with SMEs and various departments, required.
• Capable of exercising independent judgment and making sound business decisions, required.
• Must be well-organized, detail-oriented, and flexible enough to manage multiple assignments, meet deadlines, and achieve business goals, required.
• Demonstrated ability to provide outstanding customer service while fostering a collaborative and team-oriented work environment that aligns with the Company's Corporate Values, required.

• Driver's License Required

• Ability to respond to system emergencies
• Ability to climb ladders and stairs
• Ability to work in inclement weather and adverse conditions (i.e., excessive heat, cold, noise, confined spaces)
• Ability to work with, and in, the vicinity of high voltage and/or other high-energy systems
• Stand, walk, and climb ladders and stairs for the duration of the workday
• Wear necessary Personal Protective Equipment (PPE), i.e. fire-retardant clothing and safety harnesses

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be available for travel both regionally and continent-wide, to attend conferences, meetings, etc. as needed.