Field Service Manager

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you'll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you're proud of.

What's in it For You:

• $70,000-$90,000/ year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values.

Why RDO?
When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

The Southwestern U.S. is full of agricultural farms and fields. Join this community of vital producers when you join the RDO Equipment Co. Indio team. In Indio, a premier store within our Southwest Agriculture division, you'll work with machinery and parts produced by manufacturers including John Deere and Topcon. The farmers and customers in this area produce an array of crops. RDO's support and expertise in Indio keep them efficient and successful year-round. Ready to make your mark?

What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You're passionate about delivering top-notch customer experiences.
• Tech-Savvy: You're confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required - we'll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• Community involvement: Feel a close connection to the local agriculture community through events and festivals.
• Broad customer base: We work with both agriculture and construction equipment in Indio. Supporting all customer needs in the industries that utilize this equipment creates stability.
• A high-performing team: In Indio, we take pride in offering solutions to meet every customer's needs.
• Tight-knit team: Our Indio team is close and supportive with a lot of knowledgeable members.