Program Analyst

Quadrant, Inc.
United States, Maryland, Fort Meade
Sep 25, 2025
Program Analyst (Continuous Process Improvement) FT Meade, MD Pay from: $135,000/yr MUST : Experience Program Analyst (Continuous Process Improvement) Active Top Secret with sci eligibility 10+ years of related experience working as a Program Analyst and helping with Process Improvement Experience designing, developing, and implementing actionable continuous service process improvement strategies Experience in network operations, quality assurance, or related roles Expertise in Service Management and Service Integration solutions Knowledge of the Service Management workflows and ITSM processes Experience with network monitoring and performance management tools Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN) Advanced SharePoint, MS Word, Power Point, Excel, and Outlook skills Excellent communication skills both written and verbal High attention to detail and accuracy and very organized Self-motivated with the ability to work independently Related certifications are a plus (i.e ITILv3) Bachelor's Degree DUTIES : The ideal candidate will lead initiatives to identify, implement, and measure improvements across DoD Client's service delivery processes Leads the design, development and implementation of a comprehensive continuous service process improvement strategy aligned with program goals Develops and maintains documentation for continuous service improvement processes and procedures Designs and implements service improvement projects, ensuring they deliver measurable results Stay up-to-date on current industry trends, best practices and technologies Analyzes service performance data and customer feedback to identify trends and improvement opportunities Collaborates with stakeholders at all levels to gain buy-in for improvement initiatives Develops and maintains key performance indicators (KPIs) to measure the success of improvement effort, in accordance with continuous service process improvement methodology and approaches Creates, delivers, and presents reports on improvement initiatives and quality metrics to senior management and stakeholders Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act".