Business Analyst

SHIFT:

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
The Business Analyst leads efforts between stakeholders across the Foundation and the Technology Team to develop digital solutions that advance philanthropy. In that pursuit, the Business Analyst will conduct research, understand user needs and how those connect to other business requirements across the Foundation document business cases, analyze systems and processes, strategize and recommend solutions, elicit requirements, and engage stakeholders. This position will serve as a liaison to stakeholders on behalf of the project team and contribute to change management efforts focused on data literacy and technology adoption. This position requires strong communication and analytical skills, understanding of fundraising practices, and in-depth knowledge of SalesForce for non-profits, project management and diplomacy skills.

What you will do

• Conducts project discovery through industry research, stakeholder interviews, process analysis to understand business objectives and requirements.
• Develops presentations and written business cases, project scopes, analysis, and recommendations in formats that are accessible to both technical and non-technical audiences.
• Facilitates deliberation with project team to determine how to achieve project objectives and KPIs effectively.
• Identifies and mitigates dependencies, constraints, and other risks impacting project delivery.
• Translates project scope into roadmaps and collaborates with the Project Lead to create detailed project plans.
• Serves as the liaison between users and project teams, ensuring clear, transparent and consistent communication across stakeholders.
• Produces story maps, flowcharts, process maps, wireframes and prototypes for testing and validation.
• Designs and facilitates user acceptance testing, synthesizing feedback for technical changes and/or training.
• Writes post-project summaries to document progress, learnings, and recommendations for streamlined efficiency.
• In collaboration with the Project Management Team, make sure all deliverables meet defined objectives.
• Partner with Talent Management to support project management systems and improved employee experience and training opportunities. Collaboration with Talent Management on process and procedure for onboarding training and supporting training and education for digital literacy.

Education Qualifications

• Bachelor's Degree - Required
• Master's Degree - Preferred

Experience Qualifications

• At least five (5) years of relevant work experience - Required

Skills and Abilities

• In-depth knowledge of SalesForce for nonprofits and strategic planning support.
• Understanding of fundraising practices.
• Strong communication skills, including ability to translate and communicate data and complex ideas to a range of audiences, from executive leadership to broad, diverse groups. Ability to create clear, cogent documents and presentations.
• Strong communication skills, including ability to translate and communicate data and complex ideas to a range of audiences, from executive leadership to broad, diverse groups. Ability to create clear, cogent documents and presentations.
• Ability to distill, synthesize and make recommendations based on both qualitative and quantitative information.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.