New

Renewals and Sales Support Manager

Thales Trusted Cyber Technologies
100,000-110,000
United States, Virginia, Alexandria
Sep 22, 2025
Summary: Responsible for supporting the VP of Sales, the assigned sales territories and assisting in maximizing revenue for the company. Supervising the Inside Sales Renewals and CSR staff. Supporting the RSM's in executing sales strategies for the assigned regions. In this role, you'll collaborate with Sales, Marketing, Finance, and Operations to streamline processes and enhance productivity. Has basic familiarity with the product lines and is able to articulate the features, benefits and pricing of those plans to prospective customers. Assists and trains Regional Sales Managers in quotation process through the CRM system. Qualification Requirements: Education: Associate Degree in Business or equivalent work experience Experience: 10 years of Sales Operations experience to include: Demonstrated leadership in managing and motivating teams Proven experience in sales operations, business analysis, or sales support management Strong experience in cyber-security, preferably with background in encryption, key management, or authentication. Strong background in managing sales forecasting. Strong background in working with other team within the company - finance, customer service, senior management CRM Co-Admin to update and make design modifications to the CRM system. Skills: Excellent oral and written communication skills Strong math, MS Office Software skills - especially EXCEL Pivot Tables Exceptional organizational skills with the proven ability to prioritize and complete multiple tasks to meet deadlines Strong attention to detail Self-starter able to work independently but also as a contributing member of a team Working knowledge of Customer Relationship Management systems CRM Sales driven with strong track record in a highly transactional product set. Ability to work independently and be a self-starter, yet also to work functionally within a small, close-knit team environment Essential Duties and Responsibilities: include, but are not limited, to, the following: Prepare final monthly and quarterly reports for team leads to use as part of their QBR presentation. Numbers by RSM, Product Family and future forecast Order Processing - Submit New Purchase Orders to Customer Services for processing. Update CRM to bring the opportunity to 95%. Update and track the backlog and billings. Renewal Service Contracts - update existing renewal service contracts. Create Renewal Service for the next renewal opportunity. Subscription Renewal Contracts - update existing subscription renewal contracts. Create Subscription Renewal opportunity for the next subscription opportunity. Send Service Contracts & Subscription Contracts to CFST or Customer. Update and track the backlog and billings. Review and update billing reports against my backlog report. Create commission accrual report data for finance against the final billings reports Imperva Price Book - Update CRM and maintain the master Imperva price book Price Book Knowledge Base - Understand the various price books and updated Weekly Sales Forecast Renewal Maintenance Forecast to Team Roll-up CRM - CoAdmin to update and make design modifications to the CRM system CRM - Training for new hires. Create and share customized views for management and RSM's. CRM - Price book updates and changes CRM - New and Renewal Maintenance Contracts CRM - New and Renewal Subscription Contracts Supervisory and Management Responsibility: Manage the Renewal & CSR team. Prepare and Present QSR presentation representing the team goals and achievements CRM - Training for new hires. Create and share customized views for management and RSM's. Sales Enablement: Assist sales with CRM-related activities Location/Travel: Occasional travel Contracts: Employees, outside vendors, outside contacts Physical Demands: Extensive telephone and computer use Working Conditions: General office