Senior Analyst, Client Engagement

At Safety National, we don't just offer jobs - we build careers with purpose! Since 1942, we've been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success-both personally and professionally. Ready to grow with us? Apply today!

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This opportunity is in the Client Engagement department.
The Client Engagement Department engages internally with our business stakeholders and externally with our brokers, policyholders and TPA clients. We work to drive strategic partnerships, enhance client relationships, and optimize account management strategies. This group is instrumental in expanding our market presence, strengthening client retention, and fostering long-term business relationships that contribute to revenue growth and operational excellence focused on the voice of the customer.

Role Description:

Are you passionate about client experience, analytics, and delivering strategic insights? As a Senior Analyst, Client Engagement, you'll lead initiatives that deepen relationships with brokers and policyholders, drive business retention, and elevate the service experience for our commercial insurance clients. In this high-impact role, you'll collaborate cross-functionally with underwriting, claims, and sales to analyze engagement metrics and recommend client lifecycle strategies-from onboarding through renewal. You'll own the creation of dashboards, scorecards, and stewardship reports, and proactively monitor client health to identify opportunities or risks. If you have strong data visualization skills, insurance industry experience, and a passion for optimizing the client journey, this is your opportunity to become a trusted advisor and internal champion of client success.

Qualifications:

Education:
A Bachelor's degree in Risk Management, Business, Insurance, Analytics, or a related field is preferred. A Master's degree or industry certifications (e.g., CPCU, ARM, AIC) is a plus.

Required Qualifications:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.
• 5 or more years of experience in client analytics, customer success, account management, or business insights within the commercial insurance industry
• Strong understanding of commercial P&C insurance products, coverages, policy structures, and client lifecycle management
• Proficient in tools such as Power BI, Tableau, Excel, and SQL
• Proven ability to synthesize complex data into actionable insights for client-facing and executive stakeholders
• Excellent verbal and written communication skills; experience presenting to internal and external audiences
• Demonstrated project leadership or mentorship within a client services or insurance operations team

Preferred Qualifications:

• Experience with Salesforce, Guidewire, or other insurance core systems
• Prior success influencing account retention, cross-sell initiatives, or service enhancements through analytics
• Insurance designations such as CPCU, ARM, APA, CLCS, AINS, or AIS
• 3 or more years of experience working with a commercial insurance carrier, broker, or TPA
• Degree in Risk Management/Insurance-related field

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs. Apply today to learn more.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $75,000 to $97,500. Compensation for the successful candidate will consider the candidate's particular combination of knowledge, skills, competencies, experience and geographic location.

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