VP - Business Development and Client Experience

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Summary

The Business Development Officer (BDO) is responsible for driving new client growth, expanding business within existing relationships, and ensuring an exceptional client experience. This role is weighted with approximately 75% business development responsibilities, 20% client experience management, and 5% office management. The BDO will focus on generating revenue and building lasting client relationships while also supporting client onboarding, retention, and ensuring efficient office operations.

Essential Duties & Responsibilities

* Create and execute marketing and business development strategies to drive new revenue growth.
* Prospect, cultivate, and close new client relationships while growing existing accounts.
* Cross-sell treasury management, lending, deposits, and other bank services.
* Build trusted partnerships by understanding client needs and delivering tailored solutions.
* Leverage market intelligence and networking to maintain a competitive position.
* Develop and deliver proposals, presentations, and outreach strategies.
* Maintain frequent client contact to assess satisfaction and mitigate risks.

* Act as a trusted advisor and key point of contact for assigned clients.
* Manage client onboarding, training, and ongoing support.
* Ensure proactive communication, satisfaction, and adoption of bank products.
* Serve as the voice of the client by advocating for their needs internally.
* Collaborate across departments to resolve client issues and deliver exceptional service.

* Oversee basic office operations to ensure efficiency.
* Manage office supplies, scheduling, and vendor coordination.
* Support administrative needs of the team and office.

Qualifications

* Proven sales and negotiating experience in commercial banking.
* Strong commitment to customer service and client satisfaction.
* Excellent verbal, written, presentation, and interpersonal skills.
* Ability to cross-sell banking products and services.
* Effective time management, organizational, and multi-tasking skills.
* Self-motivated with ability to work independently and collaboratively.
* Strong knowledge of banking products, compliance, and market trends.
* Proficiency with Microsoft Office Suite, Salesforce, and banking systems.

Supervisory Responsibilities

• None

Education and/or Experience

• Minimum of 5-7 years of experience in commercial banking, business development, or client relationship management.

Computer and Software Skills

• Microsoft office suite

• Salesforce

• Google Mail

Certifications, Licenses, and Registrations

• None

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources athr@enterprisebank.com.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.We are proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.If you would like more information about your EEO rights as an applicant under the law, please click HERE.