New

IT Service Desk Analyst

TEKsystems
$20.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Raleigh
Sep 13, 2025
Description * Work closely with Senior Service Desk Analysts and escalation teams * Catch mistakes and information gaps in tickets to ensure high quality * Provide Tier-1 support for Microsoft Office issues * Create, maintain and advise customers on file shares and security including NTFS/DFS and Citrix ShareFile * Help create and maintain support processes for all areas of the business * Work in an on-call rotation Required Qualifications: * 2+ years' experience supporting a mixed environment of enterprise and non-standard applications * Strong communication and active listening skills * Strong investigation and diagnostic skills * Familiarity with ITIL processes * Basic understanding of networking technologies Preferred Qualifications: * Familiarity with Cisco phone provisioning * Familiarity with Citrix hosted applications * Experience with Active Directory and Kerberos Additional Knowledge/skills of value: * SolarWinds * Microsoft SQL Server database experience * Automation technologies & processes (GE Proficy, PLCs) Additional Skills & Qualifications Patience - Will be dealing with folks who do not work with computers on a daily basis. Learn how to work outside of procedure, how do you get from point a to point B by following what makes sense. Have to be able to keep a customer at bay even when you do not understand what their issue is. Very adaptable. Get thrown the same issue over and over again but each time find a new way to solve it. Doing external and internal support. Customers or employees will provide the same issues but present the issues in different ways. Probing questions are very important. Virtualization and Application support are important. Experience Level Expert Level Pay and Benefits The pay range for this position is $20.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Raleigh,NC. Application Deadline This position is anticipated to close on Sep 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.