New

Customer Service Representative - Back Up Care

TEKsystems
$18.75 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Colorado, Westminster
Sep 13, 2025
Now Hiring: Customer Service Representative - Back-Up Care Support (Contract Role) Location: On-site at Colorado, 80020 Schedule: Full-time, 5 days/week (includes potential weekend shifts) Pay Rate: $18.75/hour Contract Duration: 3 Months Start Date: September 29, 2025 About the Role Are you passionate about helping others and making a real impact in people's daily lives? Join a dynamic team that supports working families by providing solutions to unexpected childcare challenges. As a Customer Service Representative, you'll be the voice of support for employees from over 250 client companies-including hospitals, financial institutions, and retail giants-who need backup care options to continue their workday uninterrupted. What You'll Do * Handle inbound calls from employees seeking childcare solutions. * Make outbound calls to internal networks (childcare centers or in-home providers) to coordinate care. * Document conversations accurately in CRM systems. * Provide empathetic, solution-oriented service to parents navigating urgent childcare needs. * Collaborate with internal teams to ensure smooth service delivery. Top Skills We're Looking For * Must-Have: * High school diploma or equivalent. * At least 1 year of experience in customer service, help desk, or call center. * Strong written and verbal communication skills. * Typing speed of 35 WPM or higher. * Proficiency in Microsoft Outlook and basic computer operations. * Ability to learn new software systems quickly. * Strong organizational and time management skills. * Nice-to-Have: * Exposure to higher education (Associate's or Bachelor's degree). * Experience in navigating customer service challenges and de-escalation. Work Environment * On-site in a newly opened office in Broomfield. * Flexible break/lunch scheduling within company guidelines. * Dual-monitor setup and multiple systems in use. * Empathetic communication is key-parents may be stressed and need calm, supportive assistance. * After 30 days of successful performance, remote work may be available (internet speed requirements apply). Training & Schedule * Training: 2 weeks classroom + 2 weeks nesting (Monday to Friday, 8 AM to 4:30 PM). * Attendance is mandatory during training. Why Apply? This is more than just a job-it's a chance to: * Build your career in a supportive, award-winning environment. * Gain valuable experience in customer care and problem-solving. * Be part of a team that values growth, empathy, and excellence. Pay and Benefits The pay range for this position is $18.75 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Westminster,CO. Application Deadline This position is anticipated to close on Sep 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.