New

Help Desk Analyst

TEKsystems
$22.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Appleton
Sep 13, 2025
Description: Service Desk Analyst - Long-Term Contract Location: Hybrid - Local candidates preferred for 2-3 days onsite per week (flexibility available) A growing team is seeking a motivated and customer-focused Service Desk Analyst to join their Technology Service Center. This is a Level 1 support role where you'll be the first point of contact for technical issues, handling incoming phone calls, emails, and ticket inquiries. On average, you can expect to manage between 17-35 calls per day. You'll receive one week of structured training followed by a shadowing period before transitioning into taking calls independently. The role offers exposure to a wide range of technologies, including: * Salesforce - a highly customized version tailored to internal operations * Microsoft 365 & SharePoint - user support and troubleshooting * A variety of other internal applications Key Responsibilities: * Analyze and respond to incoming requests related to PC hardware, software, and telephony * Fulfill service requests using approved solutions * Load and configure software on PCs * Troubleshoot hardware/software issues * Maintain and update the hardware tracking database What We're Looking For: * Strong customer service skills; comfortable interacting with all levels of the organization and professionally setting boundaries when needed * Excellent organizational and multitasking abilities; able to prioritize effectively * Team-oriented mindset with initiative to seek out process improvements and additional tasks when bandwidth allows * High attention to detail Pay and Benefits The pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Appleton,WI. Application Deadline This position is anticipated to close on Sep 24, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.