New

Patient Care Representative

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Deerfield
Sep 13, 2025
About the Role We're seeking compassionate and performance-driven Patient Care Advocates to join a remote healthcare call center team. In this role, you'll support patients by coordinating pharmacy services, resolving inquiries, and ensuring a smooth experience throughout their care journey. Key Responsibilities * Make 8-10 outbound calls per hour to patients and physician offices regarding prescriptions and services. * Update patient records with insurance and pharmaceutical information. * Create and manage activity logs for follow-ups, documentation, and service coordination. * Collaborate with disease-focused teams to deliver exceptional service. * Connect patients with pharmacists for clinical support. * Handle special tasks like shipment notifications and adverse drug event reporting. * Escalate calls to specialized teams when needed. * Support cross-functional projects and provide bilingual assistance if applicable. What You Bring Must-Haves: * Customer service experience in healthcare, pharmacy, PBM, or call center environments. * Strong computer skills, including Microsoft Office Suite. * High-speed internet (100 Mbps+), hardwired connection required. * Comfortable wearing a headset throughout the shift. * High school diploma or equivalent. Nice-to-Haves: * Experience with order entry, data entry, or outbound calling. * Familiarity with healthcare systems or terminology. Soft Skills: * Active listening and adaptability. * Ability to multitask and shift gears quickly. * Receptive to feedback and continuous improvement. Work Environment & Schedule * Remote with location restrictions: Must reside within 40 minutes of Orlando, FL \| Canton, MI \| Frisco, TX \| Pittsburgh, PA. * Training: 1 week of training (8am-5pm), followed by production work. * Schedule: Shifts vary between Monday-Sunday, 6am-10pm. * Attendance Policy: No time off during contract; only 2 absences allowed. Why This Role Stands Out * Be part of a mission-driven team improving patient outcomes. * Gain valuable healthcare experience in a fast-paced, supportive environment. * Opportunity for contract extension or conversion-10-12 top performers will be converted! * Equipment provided (for Orlando-based candidates). Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.