New

Patient Care Advocate (Must Live In MI)

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Ann Arbor
Sep 13, 2025
Job Overview: This role involves supporting patients and healthcare providers by phone, updating records, and ensuring smooth communication between teams. You'll be part of a collaborative team focused on delivering excellent customer service in a healthcare setting. Key Responsibilities: * Make 8-10 outbound calls per hour to patients or doctors about medication orders and general questions. * Update or collect insurance and pharmacy information, and notify the right teams to make changes. * Create reminders and document patient interactions, including follow-ups, complaints, and actions taken. * Handle tasks specific to clients or pharmaceutical partners. * Work with disease-focused teams to provide top-tier service. * Connect patients with pharmacists for clinical questions. * Manage special tasks like drug shipment updates and reporting adverse drug events. * Escalate calls to the appropriate teams when needed (e.g., clinicians, insurance, or specialists). * Support special projects, bilingual services, and cross-training in other departments. Work Location: Remote with location restrictions - you must live within 40 minutes of one of these areas: * Florida * Canton, MI * Frisco, TX * Near Pittsburgh, PA Required Skills & Experience: * Customer service experience in healthcare, pharmacy, PBM, or call center settings. * Comfortable wearing a headset all day. * Proficient in Microsoft Office (Word, Excel, etc.). * Able to work with multiple computer systems. * High school diploma. * Must have high-speed internet (100 Mbps+) and be able to connect via ethernet cable (provided). Preferred Skills: * Experience in healthcare or pharmacy. * Familiarity with order entry or data entry. * Experience making outbound calls. Soft Skills: * Active listening * Multitasking * Adaptability * Open to feedback * Ability to shift focus quickly Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.