Account Manager

Purpose of the Job

We are looking for a passionate Account Manager who will partner with and ensure long-term success of our clients. This role will be responsible for developing long-term relationships with a portfolio of assigned clients, connecting with key business executives and stakeholders. The Account Manager will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.

This will be a hybrid position based in Chicago, IL on site at the client. This role will be required to be in office 2-3 days per week, with the ability to work from home the remaining days.

Key Responsibilities

• Operate as the lead point of contact for any and all matters specific to your clients.
• Build and maintain strong, long-term relationships with client as a trusted adviser to key stakeholders as well as executive sponsors.
• Support dedicated production teams to ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, via technology platforms, reporting dashboards and quarterly business reviews.
• Forecast and track key account metrics.
• Ensure actions are taken to key company cash flow goals; monitor client & supplier payments, timely invoicing, proper budget adjustments
• Develop profitable and sustainable sales growth at assigned Key Accounts, identify and explore opportunities for new from existing growth of services scope
• Establish and build strong working relationships with business leaders and your team members to ensure the successful delivery of services to your clients
• Implement and manage the effective delivery of key client programs including communication strategies, client training, issue resolution and utilization reporting.
• Work closely with internal partners to support warehouse management initiatives
• Determine clients' unmet needs and translate internally for adequate follow up.
• Retain and grow your assigned book of business including meeting or exceeding up sell targets.
• Bring new ideas to client to expand presence in the retail space; innovation in display marketing, seasonal initiatives, cross-channel marketing
• Maintain thorough understanding of the clients' end use markets, their important clients, and their main competitors.
• Investigate, track and resolve client and client concerns; identify trends and implement solutions.
• Ensure optimal client feedback to Product Management, Sales Management or other departments with regard to product requirements and enhancements.
• Strive to identify process improvement ideation related to catalog improvement and inventory risk mitigation
• Demonstrate a thorough understanding of your clients' business and their human capital and benefits issues and appropriately position value proposition with viable solutions to meet your clients' needs.

Knowledge, Skills + Experience

• 7+ years of account management or other relevant experience.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Experience in delivering client-focused solutions based on client needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.
• Understanding of structural POS and POSM marketing tools (can read spec sheets, understand POG/CAPE/BOM documents).
• Experience with permanent POS, tobacco experience a plus.
• Passion for physical retail marketing.
• BA/BS degree or equivalent.

Company Benefits

• Healthcare, Dental, Vision Insurance.
• Short-term and long-term disability coverage.
• 401k with discretionary company match.
• 16 days of PTO with 9 company holidays + 3 floating holidays.

For Illinois based applicants: The US base salary range for this position is $120,000 to $150,000 annually. Actual compensation packages are based on a variety of factors that are unique to each candidate, including skill set, experience, education, certifications and work location. This range may be different in other locations due to differences in the cost of labor.