Solutions Engineer

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary:

The Solutions Engineer serves as a trusted advisor throughout the sales cycle, leveraging technical expertise to guide clients through product evaluations and business value demonstrations. This fully qualified professional role requires strong analytical and problem-solving skills to adapt solutions and resolve challenges. The Solutions Engineer works independently on varied and complex assignments while collaborating with cross-functional teams.

Responsibilities:

• Work with other members of the Sales, Professional Services and Customer Success teams as an integral part of the OpenGov ecosystem.

• Conduct in-depth discovery sessions to assess customer needs and pain points.

• Prepare and present product demonstrations that highlight efficiency improvements and strategic benefits.

• Develop and refine technical sales proposals and solution fit assessments.

• Provide Technical Sales Support to MEDDIC Sales Strategy.

• Prepare and present product demonstrations in context of "As Is" vs "To-Be" customer process.

• Build Technical Champions in the sales process.

• Lead technical evaluations and achieve OpenGov's Technical Win.

• Identify, evaluate, and recommend proof of concept opportunities.

• Provide input for technical sections of RFPs/ RFQs.

• Contribute to the creation of reusable technical assets for ongoing sales activities.

• Work cross-functionally with Sales, Professional Services, and Product teams to ensure seamless implementation and product alignment.

Requirements and Preferred Experience:

• Bachelor's degree or equivalent experience

• Minimum of 5 years of experience as a Sales / Solution Engineer

• Strong technical acumen and experience with Cloud and SaaS technologies.

• Experience coding in CSS required

• 2+ years working in Government or Public Sector experience preferred.

• GIS background strongly desired

• Knowledge of government solution modules such as Permitting, Licensing, Asset Management, Code Enforcement, CRM, 311, Grants Management, Tax, Utility Billing, and Purchase Cards.

• Up to 25% travel

Chicago: $125k - $145k

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.

A Team of Passionate, Driven People

This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families

• Flexible vacation policy and paid company holidays

• 401(k) with company match (USA only)

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches

Compensation Range: $125K - $170K