Quality Systems Specialist

The Opportunity

This position, based in Genentech's Hillsboro, Oregon facility, provides the opportunity to have a key role in a highly automated pharmaceutical drug substance facility. The site employs highly integrated computer control systems to manage plant operations and manufacturing data. The candidate will report to the local IT OT organization, an organization that is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as standardizing and leveraging new technologies.

The IT OT Team in Hillsboro is supporting Hillsboro Technical Operations (HTO) which is the commercial Make Assess and Release (MAR) and launch site for North America and Hillsboro Innovative Therapies (HIT) which is transitioning into a multi-product facility for development, clinical and commercial supply capabilities for cell and gene therapies.

You will be providing technical support for Genentech staff in the GxP and Non-GxP analytical Laboratory Instruments and related peripherals. Skilled at providing end user support in a complex, 24x7 environment. Must be able to communicate effectively with technical and non-technical customers. Contributes to producing end user documentation and training materials. Broad familiarity with information technology, both hardware and software. May assist in designing information technology processes, procedures and systems in alignment with Roche / Genentech's business needs.

This includes activities like:

• Provide Lab Systems Support for Hillsboro Technical Operations (HTO) and Hillsboro Individualized & Cell Therapies (HIT)

• Troubleshoot multiple computer platforms with a focus on Windows and proprietary Embedded Systems

• Provide support for basic network configurations

• Troubleshoot networked and local printers; identify and resolve hardware and software application conflicts

• Open and close service requests, as well as manage the assignment, tracking, and completion of requests

• Coordinate with other sites and corporate IT staff in the resolution of issues; ensure that resolutions are consistent with standards and do not introduce additional conflicts

• Document resolutions, workarounds, and frequently asked questions for problems and service requests

• Execute the delivery of services per Service Level Agreements to customers in support of a 24x7 mission critical environment

• Manage user accounts, access rights, devices and print queues

• Keep current documentation on systems, such as hardware and software manuals, system site guides, change control, license agreements, and service contracts

• Maintain ALCOA+ records of actions performed relative to GMP Systems to preserve Data Integrity

• Configure System Backups

• Create, Edit, and Apply Group Policy Objects (GPO's)

Who You Are

• Bachelors degree in Computer Science or similar

• Minimum 3 years experience providing onsite and/or remote technical support to end users in PC and Mac environments with emphasis on Windows OS and hardware

• Basic knowledge of basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)

• Outstanding customer service and interpersonal skills

• Experience supporting mission-critical production systems in an enterprise environment is preferred

• Experience in support of applications within FDA-regulated (GxP) environments is preferred

• Experience working in an analytical laboratory environment is a plus

The expected salary range for this position based on the primary location of Oregon is $77,100.00 - $143,300. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Relocation benefits are not available for this job posting.

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.