New

Intake Specialist/Triage Counselor

North Carolina State University

Commensurate with experience and education

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Sep 11, 2025

Posting Information

Posting Number	PG194188EP
Internal Recruitment	No
Working Title	Intake Specialist/Triage Counselor
Anticipated Hiring Range	Commensurate with experience and education
Work Schedule	Monday-Friday, 8am-5pm
Job Location	Raleigh, NC
Department	Counseling Services
About the Department	The Division of Academic and Student Affairs ( DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College. NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here ( You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student. The Counseling Center assists NC State students experiencing personal, academic or vocational problems. The goal of the Counseling Center is to provide students with professional counseling services and outreach to help them cope with issues that may impede successful academic performance. The Counseling Center also offers crisis intervention and psychological/ psychiatric assessment as well as consultation with others who have concerns about the mental/emotional state of NC State students. Our services are primarily short-term in nature and we make referrals toother helping professionals and community agencies as appropriate. Members of the counseling center commit to: A nurturing, supportive Community A commitment to cultural humility Holding ourselves and each other accountable Embracing compassion in all situations Using evidenced-based quality of care
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	Duties include but are not limited to: Triage clients by conducting brief clinical assessments to determine level of care and disposition. Intervene with students in crisis. Provide support, resources, and information to students and campus partners. Professionally respond to triage phone calls in a timely manner. Provide referrals for community service providers as needed. Provide case management to track and follow-up with students for continuity of care. Provide group counseling services and outreach to students. Consult with Center staff, students, campus faculty/staff and parents as needed. Complete administrative responsibilities in a timely manner. Adhere responsibly to Center policies and procedures. Maintain close communication with other Center staff to coordinate timely client services. Effectively utilize the Center's electronic medical records/scheduling program (Titanium) and complete adequate notes in a timely fashion. Provide statistical information related to clinical services as requested. Receive regular supervision from designated supervisor. Attend meetings and participate on committees as assigned by supervisor. Present a positive image of the Center and perform public relations duties as needed. Respond promptly to requests for services, both walk-in and telephone. Assess clients' needs and screen for risk by telephone and in person. Link clients to the most appropriate service(s) both within and outside the Center. Provide crisis intervention services, including hospitalization & on-call as needed. Follow up on referrals to both inpatient and outpatient programs. Manage complex cases and develop a comprehensive method to follow-up with higherrisk students. Coordinate case management with TRAC (Threat, Risk & Crisis) providers. Bring community concerns and issues to supervisor's attention. Be responsive to referral sources and develop positive working relationships. Develop resources and materials to provide students with helpful information. Assist in running groups and maintain small individual therapy case load as needed.
Other Responsibilities	Other duties as assigned.

Qualifications

Minimum Education and Experience	Master's degree in Counseling, Psychology, or Social Work Independent license eligible in NC Experience providing crisis intervention, triage, and care coordination to young adults. Experience working with varied populations.
Other Required Qualifications	Established commitment to multicultural competencies. Candidates must possess strong clinical skills, and experience in handling crisis situations. Strong interpersonal skills required. Ability to work effectively within a multidisciplinary team. Demonstrated strength in clinical assessment (triage) skills. Demonstrated ability to maintain a flexible yet highly organized working style. Excellent interpersonal, verbal, and written communication skills. Ability to utilize electronic records/scheduling program efficiently.
Preferred Qualifications	Experience working in a college/university counseling center. Experience working with serious mental illness. Demonstrated ability to collaborate effectively within a large mental health services agency. Previous work with electronic records and scheduling, preferably Titanium. Fully licensed mental health professional preferred.
Required License(s) or Certification(s)	Must meet all state law requirements for licensure in mental health discipline.
Valid NC Driver's License required	No
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	09/11/2025
Anticipated Close Date	Open Until Filled
Special Instructions to Applicants	Please submit a Resume/CV, cover letter, and contact information for at least three professional references.

Position Details

Position Number	00103258
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Department ID	244020 - Counseling Services
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.