REWS, Product Owner

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Real Estate and Workplace Services
Our Real Estate and Workplace Services (REWS) team creates environments and experiences that spark inspiration, fuel creativity, and drive collaboration, innovation, and impact. Our Global Campus (we're talking 30+ countries!) is a tangible reflection of our culture and values. These spaces integrate human connection, AI, and intentional design to create a sense of purpose rooted in place-where employees and customers alike feel a true sense of belonging. Join us in reimagining the future of work and shaping the next chapter of our global real estate journey.

Role Description
As a Product Owner on the Tech Enablement & Data Insights (TEDI) team, you'll lead strategic, cross-functional initiatives to maximize the value of our real estate systems for employees, customers, and guests. You'll own the product lifecycle end to end defining roadmaps, gathering requirements, measuring success, and driving adoption. This role is highly collaborative, working closely with our technical team, business stakeholders, and leadership to deliver impactful, scalable solutions.

Key Responsibilities

• Define & Drive the Roadmap: Own the end-to-end product roadmap for REWS Core Applications, identifying and scaling use cases across various Real Estate functional teams while leveraging our standard Salesforce product capabilities.

• Gather & Translate Requirements: Lead discovery sessions with stakeholders, translating their needs into clear, actionable product requirements, use cases, and metrics.

• Lead Execution: Partner with engineering, delivery, and business teams to deliver high-impact solutions. Manage dependencies across TEDI and external teams.

• Measure Success: Define KPIs and adoption metrics to evaluate success and inform ongoing product iteration.

• Communicate Effectively: Provide regular updates to stakeholders. Coordinate release communications and promote new features internally.

• Customer Advocacy: Act as the voice of the customer, championing user needs and feedback, and supporting internal teams as an early adopter of new tools and features.

• Drive Alignment: Collaborate with the TEDI Strategy and Leadership teams to ensure roadmap alignment with broader REWS and company goals.

• Promote Internal Use Cases: Represent our "Salesforce on Salesforce" story by showcasing how internal products deliver value to our teams and customers.

• Meaningful Partnerships: Product Owner will partner with the product owner analysts to increase partnership with the business and drive the right outcomes through our customer zero products.

Minimum Qualifications

• 5+ years of experience in product management or a similar role, managing complex, cross-functional technology initiatives.

• Strong technical understanding, especially around data flows, system architecture, APIs, and integrations.

• Familiarity with Salesforce platforms (especially Service Cloud and Sales Cloud) is highly preferred. Field Service product knowledge is a plus.

• Proven ability to own product delivery from concept through launch and iteration.

• Experience gathering business requirements, writing user stories, and managing scrum/agile teams.

• A strategic, data-driven mindset, skilled at using metrics and insights to inform decision-making.

• Excellent communication skills, comfortable presenting to executives and creating impactful demos.

• Ability to lead in a fast-paced, ambiguous environment, with experience working in distributed and global teams.

• Strong relationship-building skills and a high level of customer empathy.

Preferred Qualifications

• Bachelor's degree in a technical or related field or equivalent relevant experience. Experience will be evaluated based on the Core Competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Background in real estate technology, workplace platforms, or enterprise productivity tools.

• Experience working in a governance-heavy or enterprise software environment.

This role is hybrid and goes into the office 3 days per week in Chicago, IL or Indianapolis, IN.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.