Public Benefits Trainer

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.

Loudoun County Department of Family Services seeks a dedicated, professional candidate for its Public Benefits Trainer role. The successful candidate will join the Public Assistance and Support division and the diverse department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

This position is responsible for providing training in policy and procedures for the Supplemental Nutrition Assistance (SNAP), Medicaid, and Temporary Assistance to Needy Families (TANF) programs. Responsibilities include providing on-boarding, support, and training to newly hired Public Benefits staff, reviewing case records to ensure compliance with State timeliness and accuracy, and providing feedback to trainees and their supervisor on their performance and training progress. This position is also responsible for developing and providing refresher trainings to experienced staff. Duties also include taking part in meetings outside the agency on policy, communicating procedures and system changes related to Public Benefits to staff timely, and developing and maintaining training and reference materials.

To be successful, the ideal candidate should have the following:

• Knowledge of automated systems related to program area and job role.
• Knowledge of the principles, methods, techniques, and practices of families, children, and adult public assistance programs.
• Knowledge of adult learning theory and various methodology and modes of training.
• Knowledge of casework theory and practice.
• Knowledge of interviewing processes.
• Skill in conducting interviews to gather pertinent information related to the determination of eligibility for public assistance programs.
• Skill in providing appropriate and effective case management for those applying for or receiving public assistance programs.
• Ability to communicate effectively in understandable terms, both orally and in writing.
• Ability to establish and maintain working relationships with clients, co-workers, staff, other professionals, officials, and the general public.
• Ability to understand, interpret and apply policy appropriately in determining eligibility.

Bachelor's degree in a field related to assigned area; two (2) years of professional experience in Public Assistance Programs or directly related experience; or equivalent combination of education and experience. An additional one (1) year experience facilitating training is preferred.

Preferred Qualifications:

• Bilingual in English and Spanish
• Public Benefits policy knowledge and experience processing SNAP, Medicaid, and TANF applications and renewals.

• The successful candidate will undergo background checks as required.
• A valid driver's license and good driving record is required and may be reviewed annually for continued qualification.
• Must hold or obtain certifications required by the Department.
• Position is located at our Leesburg office. The candidate may be assigned and required to work at alternate work site(s) to carry out duties supporting the needs of the County.
• The successful candidate must be available for duty beyond the normal workday (8:30 a.m. - 5:00 p.m.); may include nights, weekends, and holidays, as required.
• The successful candidate may be required to perform work that involves crisis situations and is required to make decisions involving people, resources, and property.