Asset Manager, Residential Energy

Tesla Energy Residential Asset Management provided Post-Sales support to Certified Installers. We represent the Service Organization and ensure the contract obligations are fulfilled. We review technical & non-technical escalations, managing the communication with the relevant parties till resolution.

This role is for a technical minded individual with a commercial experience who can critically and creatively solve problems by working cross-functionally with Engineering, Sales, Technical Support, and our external installation partners. A successful candidate for this team must be a problem-solver at their core, have a strong quality- & customer-focused mindset, and have the personal drive for continual improvement personally and professionally.

This is an exciting, fast-paced and rewarding role, and a fantastic opportunity to dig deep into Tesla's innovative energy transformation products while collaborating with some of the most talented people in the world!The position is available in the following locations: Bay Area, CA, Austin, TX, Henderson, NV and Buffalo, NY.

• Act as the point of contact for sales and certified installers on fleet-wide escalations (e.g., fleet performance, supporting tools)
• Manage non-technical escalations from certified installers, identify root causes, and provide input to eliminate issues
• Process install quality auto-tickets and communicate with certified installers
• Engage certified installers to facilitate parts replacements and resolve installation issues, using telemetry for verification
• Roll out fleet service processes to certified installers
• Provide regular fleet performance updates to stakeholders during extreme weather events
• Negotiate service request pricing, create purchase orders, manage warranty claim communications, and create quotes for commercial customers serviced by Tesla

• Bachelor's Degree in an engineering/science major or equivalent experience in solar/home storage installation
• Technical understanding of solar systems, energy storage systems, and electrical code/theory
• Experience in technical support and engineering environments
• Proficiency in commercial communication, handling purchase orders, and invoices
• Fluency with Microsoft Office programs (Word, Excel, PowerPoint) and ability to modify/run database analytics, including SQL queries
• Ability to independently make decisions, prioritize workflows, and solve problems with limited direction
• Highly organized, self-driven, reliable, with attention to detail, follow-through on tasks, and professional communication skills

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program