Systems Supervisor

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Job Description

About the Team:

FIS is seeking a dynamic and experienced professional to lead the Executive Technology Support team at our Jacksonville HQ. This role is critical to ensuring high-touch, white-glove technology support for senior executives and campus colleagues in a high-visibility environment. The Supervisor will oversee a team of nine, drive operational excellence, and foster a culture of urgency, ownership, and proactive service.

What you be doing:

Leadership & Team Oversight

• Lead and mentor a dedicated executive IT support team with strong technical and interpersonal skills.

• Maintain low executive-to-support ratios and ensure ongoing training and development.

• Build rapport and presence in executive areas to foster trust and responsiveness.

Operational Excellence

• Standardize event support processes including pre-event tech checks and real-time assistance.

• Oversee proactive device maintenance, backups, and upgrades for executive hardware.

• Address infrastructure issues such as Wi-Fi and connectivity through policy and technical improvements.

Stakeholder Engagement

• Collaborate closely with Executive Assistants (EAs) as first-line support and coordination partners.

• Integrate executive impact into IT change management and communications.

• Establish feedback loops and monitor support metrics to drive continuous improvement.

Risk Management & Reliability

• Conduct technology reviews across domains (LAN/WAN, Wi-Fi, conferencing, media, etc.).

• Ensure architecture standards, redundancy, and contingency plans are in place.

• Provide robust exception handling tailored to executive needs.

What you bring:

• Proven experience in IT support leadership, preferably in executive or high-touch environments.

• Strong technical acumen across desktop, network, voice, and security domains.

• Excellent communication, problem-solving, and customer service skills.

• Ability to manage confidential information with discretion and professionalism.

• Experience coordinating with cross-functional teams and managing change.

What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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