ENTERPRISE BUSINESS SOLUTIONS CONSULTANT - 71133

Executive Service

This position is designated as hybrid.

Background Check: This position requires CJIS background check.

Who we are and what we do:

The Enterprise Business Solutions Consultant (EBSC) will be responsible for gathering business needs by regularly meeting with stakeholders, collaborate with Enterprise Solutions architects/teams and informing them of business needs, working with architects/teams to realize a product that will serve to facilitate business needs and act as a go-between for business stakeholders and architect/team after proposed solution has been implemented. Under general direction, the EBSC interacts with technology of complex difficulty to help refine the approach to building, maintaining, and expanding capabilities. The EBSC will also contribute to policies, standards, and best practices as needed with the implementation of modernized technologies. This role also assists other domain and agency team members in governance and communication with State departments.

How you make a difference in this role:

Understanding the Technical Stack:

1. Facilitate technical discovery sessions with IT teams/SMEs to assess current systems, platforms, and integration points (e.g., APIs, middleware, databases, applications).
2. Conduct solution gap analyses to determine where current technologies fail to meet business or compliance needs.
3. Work with enterprise architects to evaluate how proposed solutions fit into long-term infrastructure and data strategies.
4. Document technical environments including security protocols, hosting models (cloud/hybrid/on-prem), and system dependencies.

Stakeholder Handling & Relationship Management:

1. Develop strong relationships with cross-functional stakeholders, from end users to senior leadership.
2. Act as a trusted advisor by proactively identifying risks, offering alternative solutions, and guiding decisions.
3. Navigate competing priorities by facilitating consensus-building and ensuring alignment on goals and timelines.
4. Manage expectations through clear communication of scope, constraints, tradeoffs, and delivery timelines.

Key Responsibilities:

Soft Skills:

1. Communication: Tailor technical or strategic messaging to the audience whether IT staff, business executives or end users.
2. Collaboration: Partner across departments, smoothing friction between tech and business priorities.
3. Problem Solving: Apply analytical thinking to complex interdependencies and stakeholder concerns.
4. Empathy: Anticipate user frustrations and organizational dynamics to shape better solutions.
5. Influence: Drive change and secure buy-in without direct authority, especially in matrixed environments.

Navigating Budget Requirements:

1. Collaborate with finance and procurement to forecast costs, analyze total cost of ownership (TCO), and assess vendor pricing models.
2. Work with budget team/s for proposed system changes, including ROI and cost avoidance scenarios.
3. Help to align solution planning with funding cycles and fiscal year constraints common in large enterprises or public sector environments.

Understanding Application & Business Needs:

1. Help facilitate process-mapping workshops with business units to capture workflows, pain points, and improvement opportunities.
2. Translate business challenges into system requirements and partner with IT to develop functional/technical specifications.
3. Perform stakeholder interviews across departments (e.g., HR, finance, operations) to build a comprehensive view of enterprise needs.
4. Assess user experience and usability issues in existing applications to inform redesign or replacement decisions.

Demonstrating Business Acumen:

1. Understand core business models and KPIs to ensure solutions align with strategic goals, operational drivers, and regulatory constraints.
2. Evaluate technology options through a business value lens, balancing innovation with risk, compliance, and sustainability.
3. Interpret legislative, market, or internal policy changes and assess their impact on enterprise systems and processes.
4. Collaborate on strategic planning efforts, offering input on how technology can support agency mission and priorities

Minimum Qualifications:

1. Bachelor's degree and five years of experience in business analytics, architecture or cloud technology.
2. Relevant professional information technology experience may be substituted for the required degree.
3. Experience working with Agile software development methods.
4. Experience in software engineering and design architecture at an enterprise level.
5. Advanced understanding of business analysis techniques and processes at an enterprise level.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.