CCaaS Account Executive - Commercial West

The application window is expected to close on: September 15, 2025.
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

"Customer Experience" is gaining an astonishing degree of executive attention. Cisco has a seat at the table in these discussions. You will help us to continue to gain share, grow as a company, and deliver breakthrough results for our customers!

You will play a crucial role in setting Cisco's sales strategy and driving deals to closure. We are looking for a unique background in selling SaaS and enterprise software to Line of Business and IT buyers. Experience selling CX technologies such as Analytics, AI/ML, Bots, Workforce Optimization, CRM and Contact Center is also critical.

You will develop and lead a territory sales strategy to meet or exceed bookings targets; provide weekly/monthly/quarterly sales forecasting, grows and manage pipeline using Cisco forecasting tools. You have a strong ability to collaborate with finance, field sales leaders and peers, channels, business unit, customer advocacy, and marketing - collaboratively working with the extended sales team to identify and close opportunities.

This individual contributor, quota-carrying role, will be part of a team of extraordinarily hard-working and accomplished professionals, with a culture of collaboration. While this is a direct customer-facing role, experience working with Partners to deliver a total solution is critical.

• 5+ years of SaaS/ Contact Center/software sales experience
• Return on investment and outcome-based sales experience
• Familiarity with key competitors such as Genesys, Amazon, Five 9, InContact, Avaya
• Some travel throughout the US or within the region

• Excellent executive presentation, written and verbal communication skills

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.