Project Manager - Digital Services

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients- that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us is driven to help improve patients' lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your Role

This position will report to the Regional Digital Manager for the Americas and provide technical expertise with multi-platform hardware & software implementations. In this individual contributor role, the Digital Project Manager responsibilities will include site planning and implementation of Vantive's connectivity software for specific products within the region.

What You'll Be Doing

• Pre-Sales engagement - Design/Quoting: Defines site specific installation requirements, schedule and outline installation implementation plan.

• Determine customer site readiness for implementation or interoperability go live through collaboration with key internal and external stakeholders.

• Delivering projects on time, on budget, with high customer satisfaction. Provide strong proactive leadership and change development of product implementation projects.

• Proactively identifies out of scope opportunities during the execution of implementation projects and pursues them in concert with the appropriate team members.

• Ability to serve as the single point of contact (SPOC) for the customer regarding the development and execution of technical activities within the project development plan.

• Ability to make decisions and successfully drive the implementation of the digital product or service even in uncertain environments.

• Continuously lead and manage complex troubleshooting of network problems for end customer in multiple environments (wireless, virtual or switching) for customers implementations and current customer base. Manage multiple customer escalations/projects concurrently and ensure accountability for execution of deliverables

• Managing customer concerns in a proactive manner and providing customer-focused solutions that meet or exceed customer expectations. Attend coordination meetings as needed to ensure site readiness progresses appropriately.

• Subject Matter Expert (SME) for network troubleshooting and utilize expertise to support various business areas and initiatives.

• Develop and create training for technology team members on job duties ensure the best-in-class customer service.

• Create and develop troubleshooting guides for the technology team, share best demonstrated practices and lessons learned.

• Identify and mitigate potential network risks.

• Resolving issues utilizing analytical, technical, and managerial skillsets.

• Responsible for the development of content and communicating the project status to stakeholders and partners.

• Requires consistent performance in the ability to use analytical/logical methods to identify and solve equipment related problems.

• Ability to provide equipment overview training to technical staff at customer locations as necessary.

• Ability to travel to installation/upgrade sites for extended periods of time, willingness to work other shifts and overtime as necessary.

What You'll Bring

• Bachelor's degree in IT, engineering, biomedical equipment technology, computer science, or relevant work experience

• Minimum 5-7+ years of Network Engineering Experience and Minimum 5+ years in a hospital or healthcare environment

• Previous experience with networking, switching and routing projects execution

• Proven experience in project management using waterfall methodology aligned with PMBOK best practices.

• Health Care Information Technology (HCIT) experience

• Experience working with Electronic Medical Records (EMR) applications and/or clinical data sets.

• Proficiency with IHE profiles, HL7, & FHIR standards. Knowledge of clinical interfaces using healthcare standards (HL7, FHIR, CCD, CCDA, HISP, Direct Messaging, and/or HIE platforms).

• Broad technical knowledge of LAN/WAN/MAN networks, 802.1X authentication, firewall policies, and switching/routing protocols (e.g., BGP, OSPF, EIGRP, VLANs), with ability to communicate requirements effectively and coordinate with technical teams.

• Experience overseeing and coordinating troubleshooting activities related to VPN connections, remote access services (RDP, Telnet), firewall port filtering, and SNMP network monitoring.

• Hands-on experience with the setup, management, and optimization of virtualized environments. Solid knowledge of AWS services, particularly in provisioning, configuring, and managing virtual machines using Amazon EC2 (Elastic Compute Cloud).

• Knowledge of Cyber Security, regulations, and standards related to the management of patient health information (PHI)

• Ability to travel 30% domestically

• PMP, CSM or PRINCE2 Certified - preferred

• CWNA, CWNP, CCSP, CCNP or equivalent- preferred

• AWS Associate-level certification (Solutions Architect, SysOps Administrator, or Developer) -preferred

Vantive is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $104,000 to $130,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position is also eligible for a discretionary bonus. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview

US Benefits at Vantive

This is where your well-being matters. Vantive offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Aon Pooled Employer Plan ("Aon PEP"), Vantive's 401(k) retirement savings plan, to help you prepare for your future. The Aon PEP is designed to help improve retirement outcomes by providing retirement resources more efficiently. The plan offers a robust set of investment options, financial education, and a suite of resources to support your retirement goals.

We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Vantive's US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Vantive

Equal Employment Opportunity

Vantive is an equal opportunity employer. Vantive evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

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