Help Desk Specialist

The Help Desk Specialist role offers an exciting opportunity to be part of a collaborative and highly skilled IT team in a dynamic corporate environment. In this position, you'll play a key role in supporting approximately 49 communities and over 6,400 associates, providing technical support and innovative technology solutions that help our teams deliver exceptional service to residents every day.

The Help Desk Specialist will provide technical software, hardware, and network problem resolution to Brightview Senior Living users by performing question/problem diagnosis and guiding users through step-by-step solutions in a Help Desk environment. Clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed, assist Network Administrators, troubleshoot network and computer issues, and pass more complex end-user problems on to Network Administrators. Occasionally travel to sites to troubleshoot and/or install new systems.

In this role, you will perform question/problem diagnosis and guidance by providing step-by-step solutions, and you will document, track, and monitor these problems by utilizing a help desk tracking system daily. Additional responsibilities include assisting with the home office phone system and mobile devices, performing basic network administration tasks, testing and installing new software and software patches, and providing support and repair for network printers, copiers, and scanners.

And because we are adding new associates and new communities to our portfolio regularly, you will be heavily involved with configuring workstations and installing specialized software applications, in addition to teaching new user orientation to associates who join our team. You also may be required to travel occasionally to our portfolio of communities and properties in the Mid-Atlantic and New England states to troubleshoot or install new systems.

The salary range mentioned above reflects the potential pay for this role and does not include bonuses or additional incentives (if applicable), nor does it include the value of our benefit program. Offers will consider factors like experience, qualifications, location, community size (if relevant), certifications/training, etc. Brightview regularly reviews and adjusts compensation ranges.

• High School diploma or GED equivalent required, College Degree (BS) in Computer related field preferred
• Experience working in a professional office environment
• Troubleshooting skills.
• Handle difficult situations and confront issues when needed.
• Excellent communication skills via telephone, email and in person.
• Desire and ability to provide exemplary customer service.
• 1-3 years' experience using and troubleshooting Microsoft Office, Windows 10, and related software.
• Please note the schedule for this position is Tuesday

• This position requires a schedule of Tuesday to Saturday or Sunday. While the position does require you to work one day per week on the weekend, you will have the option to work that day remotely.

Discover the Brightview Senior Living Difference!

1. Dedicated to Excellence: We lead the industry with a passion for delivering top-notch services and groundbreaking care.

2. Embracing Community: Join a supportive and inclusive environment that prioritizes your professional growth, development and advancement.

3. Impactful Work: Make a meaningful difference in the lives of our seniors, contributing to their joy and well-being every day.

4. Comprehensive Benefits: Enjoy competitive salaries, health, vision and dental insurance options, retirement plans, tuition reimbursement, employee assistance programs and many more benefits that prioritize your well-being.

5. A Place to Flourish: Embrace diversity, foster innovation, and access the tools and resources for personal and professional growth. Join our vibrant team at Brightview Senior Living and be valued as an integral part of our community.

Equal Opportunity Employer

At Brightview, we believe that diversity of thought, experience, perspective, and backgrounds makes us stronger. We welcome and celebrate all that makes us unique and we choose not to discriminate on the basis of race, color, creed, religion, sex, pregnancy, age, marital status, national origin, citizenship status, military status, physical or mental disability, sexual orientation, genetic information or any other characteristic protected by law or not related to the specific requirements of a particular role. We are, by choice and without question, an equal opportunity employer.