Senior Creative Copywriter

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role
We're looking for a Senior Copywriter who can make enterprise tech feel human. You'll turn product features into sharp headlines, data points into compelling stories, and complex concepts into language that lands. If you know how to hook a reader fast-and keep them reading-we want to hear from you. This role lives at the intersection of brand and product. You'll help shape how we show up in the market, working closely with designers, marketers, and product teams to craft messaging that's bold, clear, and built to convert.

This role is for you if you...

are curious, strategic, and quick on your feet.
are comfortable toggling between high-level concepts and in-the-weeds copy edits.
are obsessed with clarity. You cut fluff and get to the point.
love working with other creatives-and know how to sell your ideas with confidence.
challenge the status quo and look for innovative ways to do better work.

• Write high-impact copy across product pages, campaigns, brand storytelling, and sales enablement.
• Develop bold concepts, headlines, and taglines that bring big ideas to life.
• Partner with product managers, designers, and the brand team to keep messaging tight, consistent, and aligned.
• Translate technical language into clear, engaging messaging for multiple audiences.
• Flex your writing across formats-web, email, social, scripts, one-pagers, decks-without missing a beat.
• Help evolve and scale our brand voice, making sure it shows up consistently everywhere we do.
• Bring fresh thinking, industry insight, and creative POVs to every project.

Minimum Qualifications

• 7+ years of copywriting experience, in tech, B2B, or SaaS environments.

Preferred Qualifications

• A portfolio that proves you can turn complexity into clarity-and make it sound good.
• Experience collaborating with cross-functional teams in fast-moving orgs.
• Proven ability to create messaging that's both creative and conversion-focused.
• Strong grasp of brand voice, storytelling, and content hierarchy.
• Bonus points for SEO chops, content strategy background, or experience testing messaging performance.

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $92,800 - $145,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.