DFS Collateral Manager

The Dealer Financial Services (DFS) Collateral Manager (CM) role is risk oriented reporting on a solid-line basis to the Senior Commercial Credit Officer (SCO) of the DFS Group. The CM, in cooperation with the DFS Loan Operations Team, will be responsible for managing the overall field audit process of the DFS Group, including overseeing the results of the field audits conducted by the third-party field audit firm that the Bank contracts to conduct the field audits. This position is rooted in ensuring that the Bank's DFS lending positions are always backed by reliable and accurate field audit reporting and review. Performance reviews are prepared by the Senior Commercial Credit Officer with input from the Managing Director of Middle Market Lending (MD), the DFS Commercial Regional Executive (RE) and the DFS Loan Operations Servicing manager. Office location is remote with occasional travel for meetings.

Responsibilities:

1. Under the direction and review of the SCO, and in cooperation with the DFS Loan Operations Team, the DFS CM is responsible for the reporting to the SCO, MD, RE, DFS Commercial Credit Officer (CCO), DFS Portfolio Manager (PM) and DFS Loan Officer (LO) on the status of the DFS field audit results, including the corresponding Out of Compliance (sold unit) results;
2. Recommend, and as applicable implement, improved oversight and processes within the DFS field audit operations;
3. Oversee the review of field audit results and the resolution of these audits, in cooperation with the DFS Loan Operations Team. The DFS Loan Operations Team will maintain responsibility of regular day to day field audit exception follow up and the clearing of all field audit exceptions;
4. Monitor the daily Out of Compliance report to ensure that dealers are paying units off in a timely manner. The DFS Loan Operations Team will maintain responsibility of the regular day to day Out of Compliance notification to dealers and the reporting, tracking and clearing of Out of Compliance (sold) units;
5. Monitor for and identify any situations where the third-party field audit firm is not following practices and procedures agreed to between the Bank and the firm;
6. Work to resolve field audit issues both internally, with our third-party field audit firm and with our dealers in a professional manner;
7. Review the field audits exceptions, in cooperation with the DFS PM and LO, to determine which exceptions can be waived/cleared and which require further follow up to clear;
8. Assist the DFS Loan Operations Team in achieving the timely response from dealers to resolutions of audit exceptions and Out of Compliance (sold) units being paid;
9. In cooperation with the DFS Loan Operations Team, report to the SCO, MD, RE, CCO, PM and LO field audit and Out of Compliance (sold) unit exceptions that are unable to be cleared within the LUAG prescribed timeframe;
10. Report to the SCO, MD, RE, COO, PM and LO any field audit results and/or trends that in the CM's professional judgement warrant attention and/or further action;
11. Attend (virtually or in-person) all regularly scheduled DFS pipeline meetings and periodic credit review meetings to stay abreast of current events and potential client risk exposure/changes in risk ratings that may warrant further field audit due diligence;
12. Coordinate with the DFS Loan Operations Team for any changes in frequency/manner of field audits and/or title control due to a risk rating change or adverse event;
13. Review all DFS overdraft reports that are distributed by Deposit Operations to the DFS Group to be aware of any unusual overdraft activity that may indicate signs of dealer cash flow stress;
14. Provide input to the DFS PM and LO, and others as requested, on observations of field audit results, Out of Compliance trends and overdraft trends when the PM is preparing periodic credit reviews;
15. If a DFS relationship is transferred to the Special Asset Group (SAG), work with SAG to identify any additional field audit and Out of Compliance monitoring and title control that may be appropriate and to report to SAG any field audit exceptions, result and/or trends that in the CM's professional judgment warrant attention and/or further action;
16. Attend, as requested, (virtually or in-person) all SAG meetings and periodic reviews pertaining to any DFS relationships;
17. In conjunction with the DFS Loan Operations Team, helps to facilitate the scheduling of, and review of, all pre-closing field audits for new DFS relationships. Report to the RE, PM and LO any concerns, in the CM professional judgement, that may be observed from this field audit;
18. Collaborate with the PM and LO to interact with existing DFS dealers on field audit and Out of Compliance issues and resolutions;
19. Contribute to a culture of teamwork and accountability within the DFS Group.

Required Skills:

1. Ability to utilize deductive and inductive reasoning to solve problems;
2. Ability to understand new information and apply it for future problem-solving and decision-making;
3. Work independently, self-starter, detail oriented and have time management skills;
4. Strong verbal and written communication and interpersonal skills;
5. Ability to correspond across the DFS Group in a professional manner;
6. Act as a Liaison between the DFS credit, lending and operation teams, collectively called the DFS Group, and as a need with SAG;
7. Team oriented with the ability to lead as appropriate.

Required Experience:

1. Seven or more years of credit underwriting, portfolio management or commercial lending, specifically with DFS credit;
2. Bachelor's degree in business, Accounting, Finance, Economics or a relative work experience equivalent in DFS preferred.

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.