New

Service Tech JAX

TEKsystems
$28.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Jacksonville
Sep 07, 2025
Description What You'll Do: * Respond to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug a substantial variety of systems for complex problems. * Identify and resolve problems for all types of service calls including emergency calls; analyze repair requirements and provide customer with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations. * Complete accurate and detailed service reports for customer in a timely manner to allow for accurate invoicing and job cost tracking. * Act as "our customer's best service provider" at all times thereby ensuring they are the customer's first choice for service. * May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects. * Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Use advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. * Provide technical support to end users and field labor when applicable. Transfer knowledge and expertise to other Specialists. * Use technical knowledge, skills and experience, act as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Provide performance feedback to management. * Keep up to date and informed on all company products, services and policies. * Present a professional image at all times in appearance and behavior and seeks opportunities to promote the services offered by the company. * Communicate with and work with the other team members consistently to improve overall operations of the Technology Center, and company. * Perform other duties and responsibilities as requested or required Skills Access control, Service, Troubleshooting, network connectivity, intrusion detection system, Low voltage, Alarm installation, Cabling, Install, Alarms Top Skills Details Access control,Service,Troubleshooting Additional Skills & Qualifications What You'll Need: * Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted. * Advanced technical skills and experience related to electronic security systems. * Advanced programming skills in Genetec, Milestone, Lenel, Avigilon or AMAG is a plus. * Advanced ability to troubleshoot problems and look for solutions in IP cameras, networking principals, door hardware and credentialing technologies. * Strong verbal, written and interpersonal communication skills. * Strong organizational skills and the ability to handle multiple service needs simultaneously. * Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel). * To be a self-starter and work well with minimal supervision. * Ability to travel locally to jobsites on a regular basis. Experience Level Expert Level Pay and Benefits The pay range for this position is $28.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Jacksonville,FL. Application Deadline This position is anticipated to close on Sep 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.