Cash Vault Supervisor M-F 8am-5pm

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate and supervise the day-to-day workflow in the Cash Vault.

• Responsible for prioritizing work and delegating tasks to ensure proper coverage of daily functions.

• Ensure that production standards and quality standards are met and maintained.

• Ensure that vault procedures and controls are followed at all times.

• Ensure vault employees have appropriate access levels to systems/programs needed to perform their jobs.

• Maintain optimum efficiency and cost effectiveness in a high volume environment.

• Oversee and assist in resolving escalated operational issues, customer service issues and employee issues in a timely manner.

• Oversee the training of new hires, ensuring a full understanding of the cash vault procedures and controls as well as the Bancorp procedures.

• Meet individually with non-exempt staff on a monthly basis to discuss monthly productivity and quality numbers.

• Conduct departmental meetings.

• Schedule service calls for equipment repairs.

• Ensure employees complete all annual compliance courses.

• Perform quality checks of departmental work in accordance with the monthly self-assessment procedures.

• Suggest new techniques to improve productivity to manager.

• Serve as departmental resource for ongoing questions and problem solving on difficult issues.

• Approve/verify deposit discrepancies and error corrections.

• Familiarity with all essential duties and responsibilities of the non-exempt staff.

• May be responsible for the periodic management of the entire cash vault.

• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive performance feedback, developing employees to their fullest potential, developing the appropriate talent pool to ensure adequate bench strength and succession planning,andrecognizing and rewarding employees for accomplishments.

MINIMUM KNOWLEDGE, SKILL AND ABILITIES REQUIRED:

• High School diploma or equivalent. Associates Degree preferred.

• Two (2) years banking operations experience preferably in a comparable environment

• Excellent verbal and written communication skills are required, as the candidate will be responsible for communicating with all levels of management with the organization and external customers.

• Ability to work in a team environment, presenting professional image and commanding the respect of staff, peers and senior management.

• Ability to multi-task and effectively prioritize assignments and projects in a fast paced work environment.

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