Senior Travel Agent - Publicity Entertainment

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Senior Travel Agent - Publicity Entertainment(Remote)

Full time, United States

You'll be working for Netflix, the world's leading streaming service. With an operation that covers 190 countries and that's transformed so many lives. You'll be dynamic, flexible with both your hours of work and work location and be passionate about providing first-class customer service as you move your travellers around the globe. A love of films, TV, media is a definite plus point as you'll be working closely with Netflix personnel as part of their core support network.

You'll love the challenge of the fast-paced world of Entertainment travel and will work closely with your network during key stages of Publicity, including promotion of films and series. You will also be a key player in moving talent to and from Publicity events, such as film festivals and award shows. You'll appreciate that no two days are ever the same and will welcome the chance to play a leading role in the drama. As one of our Entertainment Travel experts, you will be the 'go-to' person for Netflix travellers who would be in North America and other global locations.

As a Senior Entertainment Travel Consultant, you will confidently offer expert guidance and be keen to share your knowledge. You will want to assist our clients to perfect their travel plans. You will be calm and reassuring and no challenge will be too much trouble. You will be able to offer hints and suggestions and will enjoy making recommendations. This could be for a great place to stay, the best seat onboard, the latest special offers, or just ways to make their journey run more smoothly. And of course, you'll give our clients all of the necessary data to allow them freedom and responsibility to make informed decisions wherever possible and immerse yourself in the Netflix culture.

** This position may require support of other areas on the Netflix account such as Production, Relocation and Candidate Travel**

As a Senior Travel Agent -PublicityEntertainment, you will

• Accurately and efficiently handleincoming travel requests via multiple channels e.g., phone, emails for Netflix Entertainment. Travel could be for A-listers, VIPs, Talent, Press, and groups.
• Providecreative solutions to ensure the publicists requirements are met
• Being aware of their budgets and offering the best solutions possible
• Understandthe needs of Publicists and travelers, appropriately guiding them to the best solutions
• Handleamendments, cancellations, and schedule changes, including the recalculations of domestic and international airfares
• Handleaccommodation, meet & greets, chauffeured cars, lounges, and other VIP services
• Delivergreat customer service each and every time, showing your enthusiasm for working with the clients
• UpdateTravel Manifests and travel logs
• Ensureaccuracy in itineraries, and back-office invoicing and billing
• Keepup to date with the changing nature of travel resulting from the pandemic
• Providevisa and country entry restriction guidance
• Workwith colleagues in different regions to provide a successful global follow the sun operation

About you

• Previous entertainment travel experience or VIP travel is essential
• A strong working knowledge of Sabre GDS and good fares and ticketing expertise
• Good worldwide geography and keen attention to detail
• Proven ability to handle multiple priorities simultaneously, able to adapt to change
• Ability to work flexible hours - with possible occasional bank holiday working
• Ability to work independently, exercising discretion and judgement
• Proven excellent customer service provision and problem resolution skills
• Ability to work under pressure
• Adaptable to aspects of the client culture
• Ability to work with international teams to serve a common goal
• Experience with handling small or large groups would be beneficial

About us

We are the Media & Entertainment division of BCD Travel, one of the world's largest and most admired travel management companies.Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years.We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment's notice!

About BCD Travel

BCD helps people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hearwhy people join BCD and more about the great perks ofLife at BCD.

You'll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Senior Entertainment Travel Consultant is between $45,000 and $80,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? Apply now!

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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