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Department: SWA University
Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description:
Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Southwest University (SWAU) Consultant supports the Team in Learning Programs to close critical gaps in operational effectiveness by ensuring continued momentum on key organizational initiatives. They'll drive program enhancements, lead the implementation of a new project management tool, and drive strategy across the department. The SWAU Consultant is an analytical problem-solver who is ready to drive the future of Southwest's learning programs.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities
- Support departmental consulting efforts by assessing Team structures, roles, and operational workflows to identify opportunities for alignment, clarity, and efficiency.
- Contribute to strategic planning cycles, annual goal setting, and cross-functional coordination across SWA U Teams.
- Assist in the facilitation of intake and prioritization processes to ensure initiatives are aligned to business objectives and capacity.
- Develop clear documentation, visuals, and communication materials that support Team understanding and stakeholder alignment.
- Partner with Leadership and subject matter experts to support continuous improvement efforts and drive scalable practices.
- Monitor project milestones and support the implementation of standardization efforts across tools, processes, and templates.
- Analyze, interpret, and visualize data to inform strategy and demonstrate impact.
- Standardize documentation, templates, and tools to promote consistency and clarity
- Contribute to cross-functional initiatives and projects through structured planning and tactical execution.
- Coordinate inputs for enterprise reporting, dashboards, and communications.
Knowledge, Skills and Abilities
- Strong analytical and organizational skills with the ability to synthesize complex information into actionable insights.
- Skilled in stakeholder engagement, facilitation, and navigating ambiguity with professionalism.
- Proficient in project coordination, process documentation, and change support.
- Comfortable operating in a fast-paced environment with shifting priorities and cross-functional teams.
Education
- Required: High School Diploma or GED
Experience
- Required: Advanced-level experience, seasoned and specialized knowledge in:
- Learning & Development, Business Operations, Project Coordination, or Consulting
- Supporting cross-functional Teams and managing multiple projects
Physical Abilities
- Ability to perform work duties from limited space work station/desk/office area for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits
Competitive market salary from$100,700 - $111,900 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you'll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
- Explore more Benefits you'll love: https://careers.southwestair.com/benefits
*Pay amount doesn't guarantee employment for any particular period of time
**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company Southwest Airlines is an Equal Opportunity Employer.
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Southwest Airlines
401(k)
Sep 03, 2025