Account Manager

HH Global
United States
Sep 01, 2025
Who We Are HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people. With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas. Purpose of the job A high calibre Account Manager who is driven to deliver exemplary service to our high profile, "Leading Tech" client in EMEA. This position will fulfil specific production + operational requirements for various demanding and fast paced channels. As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions. With regard to matters relating to print, the Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further. The Account Manager is required to negotiate costs and timescales for each job and selecting the most appropriate supplier. A strong understanding and knowledge of Promotional Merchandise and commercial print processes as well as Logistics is required. Key responsibilities Provide technical input and advice on Promotional Merchandise and commercial print projects as required. Take briefs from the client including full specification details and deadline dates and manage from start to finish. Suggest alternative options and innovation where possible. Produce detailed specifications for internal and external clients based on client knowledge. Brief suppliers on client requirements. Deliver a high level of customer service. Monitor projects to ensure they are delivered to specification and on time. Stock Management (in line with client SLAs) across a broad catalogue. Outbound order management: actively checking daily orders and working with suppliers to ensure SLAs are consistently met. Courier tracking and troubleshooting customs and country specific issues. Resolve customer returns and refunds according to company and marketplace processes. Monthly revenue forecasting and invoicing. Budget tracking. Ensure activity is recorded using the designated company tools. Maintain a full understanding of the broad range of HH Global's services and work closely with the internal departments to provide the client with print + digital services that complement their requirements. Implement new methods and procedures as required. Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting. Able to attend meetings as required. Work with the team and manager to identify new business opportunities. Agree and manage budgets and P&L's. Ensure profit is maximised through analysis of performance. Deliver services to meet and exceed contracted SLA's. Manage and monitor objectives to meet key business drivers. Ensure compliance with Regulatory and Company policies. Measure customer satisfaction and take appropriate action. Knowledge, Skills + Experience Provide technical input and advice on Promotional Merchandise and commercial print projects as required. Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators). Experience in a client facing role is essential. Experience in liaising directly with clients and advising on campaign print/digital solutions/ Promotional Merchandise is preferred. Previous experience working in marketing print/execution procurement essential. Experience of end to end campaign and stock management Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred. Numerate with a strong commercial understanding. Ability to manage multiple projects simultaneously. Strong time management and prioritisation skills. Able to prioritise workload in a high energy environment. Has a high level of technical print/branding knowledge with detailed understanding of different techniques. Is professional, courteous and calm under pressure. Has a project management mind-set. Process driven, with an eye to sales and business development. Approachable and confident to offer advice in meetings. Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations. Knowledge of Google Apps and Workspace is preferred but not essential. #LI-EL1 We thank all applicants in advance for their interest in this position. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law. We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com Please note that we carry out a variety of pre-employment background checks, which are appropriate for the country that you are based in. These may include some of the following; employment history, right to work, identity and validity of professional qualifications (if applicable) checks. In some countries, criminal background, sanction file and / or CIFAS checks may apply. If you have any questions relating to this, please reach out to HR.EMEA@hhglobal.com in the first instance.