DER Service Coordinator

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry

We are adding a DER Service Coordinator to our growing Distributed Energy Resources (DER) team. This role will manage the coordination, communication, and prioritization of resources across all annuities and work orders (including field service providers). Additionally, some responsibilities you will have include:

Administration & Onboarding

• Support the Asset Management onboarding process and document all asset information in Computer Maintenance Management System (CMMS).

• Support Account Manager with client onboarding presentations as necessary.

• Complete all Work Order (WO) administrative setup as necessary.

• Complete client billings.

• Reviews current service processes and then refines the methods to make them more efficient and effective for clients and McKinstry.

• Assures the efficient and complete closeout of all Annuities and Work Orders managed.

Service Dispatch & Coordination

• Schedule and coordinate preventative maintenance activities for annuities.

• Review annuity contract deliverables prior to client delivery. Ensure deliverables are complete, accurate and on-time.

• Collaborate with Performance Analyst to support Issue Management and dispatch subcontractors for troubleshooting and repairs as necessary, ensuring timely completion.

• Manage setup, financials, and billings for all Work Orders (WOs).

• Support Performance Analyst with warranty claims and collaborate with vendors to process RMAs.

• Communicate with customers regarding service needs, scheduling, and deliverables.

• Communicate with management regarding any callbacks, field service provider problems, unsatisfied clients, etc.

• Work closely with field service providers to address system issues.

• Maintain service records and solicit client feedback.

• Other duties as assigned.

What You Need to Succeed at McKinstry

• Basic knowledge of solar, battery energy storage systems and EV chargers.

• Three (3) years of administrative experience working with customers required.

• High school diploma or equivalent work experience required.

• Intermediate knowledge of Salesforce Field Service, Microsoft Office Suite, and

• Visio required; working knowledge of SharePoint preferred.

• Knowledge of how to properly review proposals, bids, and contracts preferred.

• Excellent organizational and communication skills required.

• Experience in the construction industry, particularly electrical systems.

PeopleFirst Benefits

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• "Building Good" paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.

The pay range for this position is $25.66 - $38.80 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This is a non-exempt role and will be paid hourly. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment iscontingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.