Talent Acquisition Specialist- Hybrid- Journeys

Job Summary:

As the Talent Acquisition Specialist, you will be responsible for fulfilling the recruiting and hiring needs of the Journeys Customer Service call center by creating and cultivating a constant pipeline of promotable talent with a strong focus on diversity and inclusion. This position is responsible for sourcing candidates, pre-screening resumes, overseeing third-party

recruiting vendors, utilizing the applicant tracking system to manage candidate flow, and coordinating the face-to-face interview and onboarding process. This position will also have duties that support field recruiting.

Essential Job Functions:

• Develop, implement, and maintain recruitment and placement policies, systems, and procedures, including strategies and selection techniques to identify, attract, and hire high quality employees for customer service.
• Manage workflow of applicant hiring process, including, but not limited to, conducting preliminary screenings, coordinating interviews, generating offer letters, and facilitating in new employee onboarding and orientation.
• Prepare and post descriptions of job opportunities and collaborate with compensation function to ensure alignment of accompanying compensation schedules.
• Proactively research and investigate innovative sourcing strategies and source both active and passive candidates through all viable avenues, including building relationships with local colleges and workforce development centers.
• Make recommendations for the selection of third-party recruiting vendors; manage supplier relationships; and ensure vendor performance metrics are appropriate and monitored.
• Make recommendations for implementing solutions to ensure continuous improvement of talent acquisition processes and tools through system administration of the applicant tracking system and use of other established recruiting metrics.
• Establish and maintain relationships with key managers to stay abreast of current and future hiring and business needs.
• Ensure adherence to all legal compliance requirements in all recruiting and hiring processes. Maintain up-to-date knowledge of recruiting issues and trends, labor laws, and legislative initiatives that have short- and long-term implications on the profitability of the business.
• Provide interview preparation for internal employees to help establish and a dialogue of meaningful and actionable feedback.
• Improve and maintain a recruiting kit to support advertising, events, and other recruitment initiatives for stores. Coordinate and execute employer branding events, such as career fairs and workshops, to enhance brand awareness and attract talent.
• Manage the recruiting process for internal field candidates applying for office positions. This includes providing insight to internal candidates on career paths and progression. You act as a credible career advisor.
• Maintain active job opportunities for stores via the Applicant Tracking System and posting tools (Indeed, Zip Recruiter, Handshake, LinkedIn, etc.).
• Write organizational announcements.
• Respond to requests from field organization and stores in a timely and courteous manner.

Knowledge and Skills:

• Customer service-oriented approach that responds to requests with a sense of urgency.
• Proactive, self-motivated, able to anticipate roadblocks and resolve or escalate appropriately.
• High degree of honesty, ethics and integrity with experience handling confidential information.
• Ability to identify process improvement opportunities.
• Ability to strongly communicate in both written and verbal means.
• Ability to work independently.
• Proficient in all Microsoft Office applications.
• Proficient with social media and professional networks.
• Strong organization and project management skills.
• Must have a strong customer focus and be able to build relationships and establish trust, and respect at all levels of the organization effectively and quickly.

Job Requirements:

• Bachelor's degree in human resources, business administration, or related field.
• 3-5 years of experience recruiting for high volume/call center environment, or the equivalent is required.
• Demonstrated experience with online recruiting resources.
• Thorough knowledge of state and federal recruiting and employment laws.
• Adept at utilizing MS Office products and previous experience utilizing an Applicant Tracking System.

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