Sr. Product Engineer, Claims & Collision

Tesla is dedicated to accelerating the global transition to sustainable energy through innovative electric vehicles, solar power systems, and energy storage solutions. As a vital member of our Customer Support team, you will significantly influence the enhancement of our customer experience.

We are seeking an accomplished Senior Product Manager to spearhead the development of innovative solutions for our Collision and Claims team. In this role, you will define product requirements, collaborate with cross-functional teams, and ensure our products consistently surpass customer expectations. Your expertise in collision and claims processes will drive improvements in customer experience and optimize the cost of ownership throughout the claims lifecycle.

• Define and document product requirements and features, informed by customer needs, market trends, and competitive analysis
• Partner with cross-functional teams, including Customer Support, Engineering, and Design, to develop and launch innovative products and features
• Engage deeply with Customer Support teams to understand operational processes and identify requirements to enhance efficiency and effectiveness
• Cultivate and maintain strong relationships with key stakeholders, including Customer Support leadership, engineering teams, and senior management
• Analyze customer feedback, usage patterns, and performance metrics to identify opportunities for product enhancements and growth
• Develop and manage product roadmaps, prioritizing initiatives based on business objectives and customer requirements
• Collaborate with Data teams to leverage insights from data analysis to inform strategic product decisions
• Stay informed about industry trends and emerging technologies, identifying opportunities to integrate innovative solutions into our products

• Degree in Computer Science, Engineering, or a related field, or equivalent experience
• Minimum of 5 years of experience in product management, with a focus on customer-facing products or services
• In-depth understanding of the software development lifecycle and Agile methodologies
• Exceptional communication and collaboration skills, with a proven ability to influence cross-functional teams
• Strong analytical and problem-solving skills, with the capacity to interpret complex data and drive data-informed decision-making
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities and meeting deadlines
• Customer-centric mindset with a passion for delivering outstanding customer experiences
• Preferred experience in the electric vehicle or technology industries
• Preferred knowledge of the collision and claims industry
• Preferred familiarity with machine learning algorithms and data analytics tools

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.