Community IT Digital Director

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

We are seeking a dynamic, collaborative, and forward-thinking Community IT Systems Director to lead technological initiatives supporting our Community Banking line of business. This role is responsible for driving digital transformation, optimizing digital client experience, and ensuring robust, secure, and scalable IT solutions for our community banking operations. The Director will manage a growing team, oversee vendor relationships, and guide the development and delivery of innovative banking platforms.

Key Accountabilities

Lead a team that owns and manages IT platforms and systems tailored for the Community Banking line of business, including online and mobile banking, branch technology, and customer relationship management.
• Drive and oversee the development and execution of IT roadmaps that align with business strategies and support digital banking initiatives.
• Champion the enhancement of digital capabilities and client experience, ensuring customer-facing platforms are intuitive, reliable, and secure.
• Oversee the end-to-end product lifecycle for digital client experience initiatives, from conception to launch, including new features, enhancements, and upgrades.
• Manage vendors and a growing development and delivery team, fostering professional growth and technological excellence.
• Stay ahead of industry trends and emerging technologies, recommending and implementing innovative solutions to support community banking services.
• Support and collaborate with Marketing Technology platforms, including public-facing websites and customer data platforms, to drive engagement and growth.
• Partner leaders from Line of Business, Enterprise PMO, and Information security and work across functions -Architecture, Data, Stakeholders - to develop strategic vision and implementation roadmap.
• Establish and nurture a culture that supports top-tier IT operations, focusing on efficient incident response, handling service requests, and managing production deployments.
• Ensure high platform availability, stability, and security in collaboration with Cyber, Risk, and Compliance teams.

Key Competencies for Position

• Develops Talent - Actively supports people development through formal programs as well as targeted stretch assignments. Continuously evaluates talent within business area and is quick to take action to remove barriers and close talent gaps through effective feedback and coaching. Cultivates an environment of trust and optimizes talents and capabilities within business area through a culture of continuous feedback and coaching. Actively seeks to attract and retain best-in-class, diverse talent.
• Promotes Change - Communicates explicitly what must change and why and empowers people leaders to own the change message and move teams forward. Fosters change agility within business area by seeking perspectives, leveraging others' ideas and recognizing change efforts. Allocates resources and direction to make change happen while mitigating risk. Accelerates change by creating a safe environment for others to try new things and learn from mistakes driving enhancements to organizational culture, processes or products/services.
• Strategy in Action - Connects work to broader ONB strategy and empowers leaders to drive strategy forward while removing barriers. Demonstrates in-depth understanding of influencing factors and how these might impact organizational strategy. Anticipates, identifies and articulates future trends, issues and implications and recommends new strategic direction. Empowers team to proactively explore multiple points of view generating insights leading to the identification and implementation of possible solutions without constraints. Inspires and sustains team cohesion and engagement by focusing business area on our vision, values and goals while communicating the impact.
• Compelling Communication - Articulates the reason for the communication and its importance transparently (including impact on the individual, team, and organization) while stressing major points clearly and succinctly. Frames message to align with individual or group's style and expectations, i.e., experience, background and expectations. Checks others' understanding of information communicated and presents message in multiple ways to enhance comprehension. Openly listens, asks clarifying questions to gain perspective and mutual understanding building trust and overcoming resistance.
• Makes Decisions & Solves Problems - Proactively analyzes and owns qualitative and quantitative data to define business areas problems and opportunities through effective collaboration. Collaborates to compile information needed to create a sound approach by leveraging internal and external resources. Considers business area, organizational, and individual realities along with impact on the business before developing solutions and makes sound business decisions based on a blend of analysis, wisdom, experience and judgment. Creates plan to meet goals and objectives within business areas diminishing gaps and evaluating progress along the way allowing for adjustments.
• Delights Clients - Fosters an environment where team members passionately serve internal/external clients with excellence. Fosters a growth mindset by keeping current with development and trends in business area and sharing information to build knowledge base of business area and enhance client experience. Understands data, metrics and/or financial information and how they tie to business outcomes related to client, business area and organization. Fosters a culture of accountability within business areas where business area nurtures client relationships by listening, prioritizing and acting responsibly to meet client needs, mitigate risk and add shareholder value.
• Leads Inclusively - Advocates the value of diversity by taking action to increase diversity in the workplace (e.g., by recruiting and developing people with varied backgrounds and from different cultures) while challenging exclusionary organizational practices. Gathers information with approaches that are inclusive and without bias to comprehensively uncover the needs, perspectives, and talents of team members with diverse backgrounds. Promotes DEI initiatives within business area and encourages leaders to incorporate DEI experiences in everyday activities. Identifies and mitigates bias and exclusionary behavior on a personal, business area and process level.
• Personifies ONB Culture - Leads by example and urges people leaders and others to do the same. Champions values when interacting with others and inspires people leaders to drive how they show up within their teams. Places the organization's goals before individual or business unit goals. Drives others to personally contribute to the organization's success by investing time, heart, and expertise to help clients and communities thrive.

Qualifications and Education Requirements

• Bachelor's degree in information technology, Computer Science, Business, or related field; master's degree preferred.
• 10 - 15+ years' experience in IT in Banking or Financial Services
• Deep understanding and experience with digital banking platforms and fintech technologies
• Proven track record of driving transformational changes in digital client experiences and leading large-scale agile transformations.
• Experience leading engineering teams and cross-functional teams to deliver complex technology projects.
• Skilled at platform architecture and integration management across a diverse tech stack.
• Strong vendor management and negotiation skills.
• Knowledge of industry regulations, IT compliance, and cybersecurity best practices.
• Excellent communication and collaboration skills, with a track record of working effectively with business stakeholders.
• Ability to innovate, adapt to changing technologies, and drive continuous improvement.
• Position will require the need to travel to various ONB locations or vendor locations for business.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team.